What Web Developers and our Winery Clients Say About Nexternal

“I'm always impressed about how easy it is to add new items and make changes to our online store. The functionality is robust and intuitive. The order processing is extremely easy to use, both for our employees and for our customers. The customer service that we have received from Nexternal from our account rep has been excellent. He is always available and ready to answer my questions or walk me through different options to help me determine the best solution for the needs of my customers. He is kind, sincere, professional and takes the time to make sure I fully understand my options from every angle. ”

“We've increased our online sales volume 50 fold with the help of Nexternal. The order management system deployed quickly and gave us a world-class infrastructure to grow our business. Due to the success of a viral marketing campaign, our online orders literally skyrocketed from 6 per day to 106 per day overnight. Since that time we have had days where we've taken and processed more than 1800 orders through the system - something that would not have been possible with our past eCommerce solution.

The online store is very easy to navigate and manage. So much so that we are able to delegate setup and support tasks to individuals without any technology background. Our Nexternal Account Executive has played a critical role in our success. His knowledge of not only the technology, but of the industry's best practices has been very valuable to Simple Truths.”

“Our Nexternal Account Manager has been amazing. He is available whenever I need him, and is very quick to help with whatever we need. We feel like he is a member of our team, and he's a big reason we are sticking with the Nexternal eCommerce Platform. ”

“DiNotte Lighting USA makes world class bicycle headlights and bicycle taillights. Our main focus is on building products and servicing our customers across the globe. When it was time to move our online store to the next level, we chose Nexternal. The Nexternal store gave us all the features we needed, plus the assurance that a support staff would be ready to deal with technical issues should a problem arise. Our integration was smooth, accurate and we have enjoyed a highly functional system that is both reliable and easy for our staff to operate and maintain. ”

“Ibis Cycles is a small, rapidly growing manufacturer of high-end bicycles and accessories. Rapid growth means you need to stay light on your feet. The flexibility of Nexternal's order processing and catalog management is incredibly easy to use, and has been able to handle every change we've made.

Nexternal lets us define the user experience in our store. It's very important for us to make the customer feel comfortable, and by allowing us design flexibility, our customers still feel right at home, like they've never left the Ibis site.

At Ibis, we're proud to be known for our strong customer support. We feel it is an extremely important component of a running a good business and always pay attention to how other businesses handle their customer support. We are happy to say that Nexternal exceeds our expectations in the every area of customer support and responsiveness.”

“Order processing is very easy and organized, as well as product catalog management. It makes our jobs very easy. Reporting is great, too - it's easy to keep track of sales, coupon use, discounts, etc. The cart is wonderful - we like the fact that it's continually visible in the sidebar and it's easy for customers to use.

Our support rep does an excellent job of helping me with any questions I have. He's got great knowledge of the product and is very responsive to my emails and calls. I am very pleased with the support. He also sends me the latest updates and enhancements.”

“Our previous platform was not able to deliver consistent availability for our online shoppers. Daily outages frustrated our staff and our customers. During our peak season, the staff at Nexternal made our migration fast, painless and complete with no down time. The Nexternal platform has provided us with unparalleled uptime, with literally zero outage.

Responsive, fully featured and on the cutting edge of best practices used to increase conversion rates, our orders soared almost overnight. As good as the product is, the staff is even more responsive. I have sent emails to our Nexternal rep on Saturday evening, and received almost immediate response. Unlike the experience with many providers, our Account Executive never abandoned us, but rather has become a trusted advisor, continuing as our technical / operations rep. The help available within Nexternal is very thoughtfully written, however, and we don't need to seek further help very often.”

“Order processing is extremely simple and I am learning how to use reports, mass emails,special notifications, and refunds (fabulous - I used to have to process a check for refunds!) I also know that I can make changes to my website in the future without worry, which is a huge benefit. I could not be more satisfied or grateful that I found Nexternal and partnered with them.I just calculated the sales for the same two week period last year, and since switching to Nexternal my sales have actually doubled. I can't believe there would be such a significant difference in such a short period of time. Way to go, Nexternal! My only regret after that moment was that I waited 4 years to switch to Nexternal. ”

“With Nexternal, Sage Products has increased its eCommerce business 41% over the previous year. We constantly hear from our customers how easy the site is to use and that is why they keep coming back to order with us. Furthermore, the Customer Service I receive from my Nexternal account manager is top-notch with response times in MINUTES not days.”

“On Jan. 1, 2013 at 2:00 am with the help of our Nexternal Rep, we went live. My rep is in nearby Napa, CA, but she could have been anywhere - still it was reassuring to know that if it all went terribly wrong, she could drive here, and I knew she would. There was no need - a few hours after making the switch to Nexternal, we had our first sale, then the next, the next and ... On day one, I could have easily written words of praise, still there's no point in saying how great Nexternal and their customer service is, if it doesn't show up in good, old-fashioned ROI. Was it worth all my time, all Pamela's time and the extra expense? Heck, yes. Just 24 days after our launch and sales are UP 100% on January 2012. All this with no advertising and no special promotion. Customers like to know that even though we are selling a craft product, there's a professional side to the business. That's the Nexternal effect. Thank you to my rep, thank you Nexternal.”

“The Order Management System is a nice change from our old system and seems to work well. Order processing is seamless and works great! The other features such as out of stock emails, customer reviews and like/share discounts are really fantastic features. I cannot imagine better support than what I have received from my Account Manager.”

“We built an all-new website using Nexternal's eCommerce software 10 months ago. Choosing Nexternal was one of the best business decisions we've ever made. We find it a robust, multi-faceted package that meets all our needs, with room to grow. As a unique jewelry company with an enormous product line and special needs, we were able to format the product display to highlight the products in a classy, photo-intensive layout. We appreciate their on-screen shopping cart, order confirmation with photo, and all the ease that e-commerce brings us every day. Nexternal's service and updates are excellent and timely. Our Nexternal service manager is a lovely person and also a genius. ”

“Nexternal is an important partner to our company's daily operations and growth. As we work in an evolving online marketplace, Nexternal is responsive to our changing needs and we are additionally able to implement functionality suggested from other top-tier online retailers. I feel we are able to offer our customers the best shopping experience and unique shopping experience due to the horsepower this platform provides. ”

“My Account Manager gets a top rating for Customer support. If he does not answer the phone he certainly calls me back in a very timely manner. He has also called in advance of a product roll out and frequently calls to suggest things that may help my business. Kudos to Nexternal. Even with Hurricane Sandy nothing ever skipped a beat.”

“We've literally doubled our website revenue each month since going live with Nexternal. The dollar value of each order has also increased. We've had more repeat customers these past 2 months with Nexternal than we've had the last 6 months on our old system!

One comment we consistently receive from our customers is that they feel comfortable and safe shopping with us. Repeat customers are ecstatic that the site is much more consumer friendly. They say there's a natural flow to the site structure: finding the product, adding it to their cart, continuing to search and order additional products, viewing the shopping cart at all times, checking out with confidence that their personal info is safe guarded.

This OMS is light years ahead of what we were using last year. It exceeds our online business needs. It's a relief not having to pay extra for adding modules every time you want to add another "bell or whistle". Order processing is a breeze. The learning curve is low. Product catalog management is intuitive and very straight forward. Reporting is wonderful with so many options to choose from. You can dial in any specific product, $ range, demographics range, etc. for a wealth of information at your fingertips.

Nexternal's customer support had been nothing short of amazing. From the very beginning, my AE made the transition smooth and bearable: transferring the site over, making the site SEO friendly, polishing it up and making it more consumer friendly.

I can't help but smile because now we have a website that we can feel proud of.”

“Nexternal provides an intuitive order management system with a full range of features that meet essentially every need. It's been an absolutely fantastic upgrade from our previous eCommerce solution! The marketing capabilities have not only given us the opportunity to share a variety of discounts for our customers, but also evaluate the effectiveness of those efforts through detailed analysis and reporting.

The on-screen cart gives our customers a clear and functional shopping experience. Nexternal was also able to effectively sync our e-store with our current website, to provide a seamless navigation to convert visitors to paying customers.

If there is one element of Nexternal that stands out to me, it would have to be the customer service. Our Account Manager immediately responds to our every need and explains things in a way that even the least tech-savvy person can understand. Believe me, we had an endless number of questions about the setup and implementation of our store, and he was always extremely helpful with a positive and encouraging attitude. Even when Superstorm Sandy hit, he worked tirelessly to make sure that our e-store rolled out without any problems. It's been fantastic working with him!

“Everything with the shopping cart is wonderful! Ease of use is incredible, stability is exceptional, the functions are great...there isn't much else we could want in a system! Customer feedback has been wonderful - all our old customers love the new system so much more than the old one, and now nobody has to write or call saying that they can't figure out how to complete an order.

Support has been fantastic, updates are frequent and loaded with new useful features. Our representative, was more helpful to us in the first week of working with Nexternal than our old rep was in 2 years with our previous e-commerce provider.

Our sales have increased around 50% on the average since switching over to Nexternal, and during the Christmas rush we increased our monthly sales by a whopping 140%. Thank you, Nexternal, for making our business easier to run!”

“I am very happy with the software. My Account Executive has been fantastic. He has responded to 100% of everything asked of myss.com. He is a true professional.”

“Nexternal's storefront is very easy to use. I love being able to see the cart at all times. I also find the order processing and catalog management to be easy. Most of all, I love the reports! My Account Executive has been GREAT! I am completely new to e-commerce and she's been patient and very helpful with all my questions. When she was out for a few days, I received seamless support when I had a question. She has also taken the time to review my site, without being asked, to make it better. I have recommended Nexternal several times to friends who are considering expanding their businesses online.”

“Nexternal exceed all my initial expectations. I expect everything I have in place, for my corporation, to run flawlessly. Unfortunately, in the business world I continually get disappointed. However, when it comes to my shopping cart, the folks @ Nexternal have given me one less thing to worry about.

It is clear that Nexternal wrote the book on functionality. Our cart is super easy to use and our average ticket is far more than initially expected. Nexternal seems to have turned one product shoppers into three product buyers.

Nexternal is second to none when it comes to customer support and service. My Account Executive has handled my unrelenting phone calls with patience and a true interest in helping me use Nexternal to the fullest. He has continually gone far beyond what any business can expect from a partner. There is no doubt that my online business would not be this successful without his in-depth analysis, guidance, and execution.

Our monthly sales have greatly increased since using Nexternal and things only seem to be getting better. Nexternal's features continually keep increasing our sales. From the information Nexternal gathers for future campaigns to their customer feedback sections, it is an absolute that Nexternal Solutions makes any corporation better!”

“I LOVE the order management system. Anytime I wonder about doing a new project, Nexternal makes it so simple to implement. Reports are awesome too. As a brand new eCommerce customer, I am so thrilled with the ease and simplicity Nexternal offers. We took over fulfillment just 6 months ago and have been able to service our customers far better with Nexternal than our competitor!

Our Account Executive is amazing! He responds with an email or phone call in record time! He is always there to answer a question or give us an idea on how to implement a new project, run a report or market to our customers. Nexternal has served us with superior customer service, like no other vendor we have ever dealt with, thank you! Because we directly fulfill and communicate with our customers, we have seen sales double in the last 6 months!”

“Nexternal has made it very easy for our customers to see what they are buying by keeping the shopping cart constantly on the page. The Order Management System has been a real blessing with our order processing. Our number one requirement, when we were selecting a new shopping cart, was that it had to allow multiple ship-to addresses on a single order. Nexternal fulfilled that requirement. It is very simple to process orders.

Nexternal's support has been stellar in every way. I have an assigned staff to help me with my questions and I've never had a question not answered. When my assigned support staff is not available and I've had to talk to someone else, I have found that every person I've talked to knows the product really well and has been able to assist me with any issue without having to be transferred around waiting for an answer.”

“Order processing is significantly easier with Nexternal. Integration with the major shipping carriers makes label printing very easy. Reporting for both marketing and accounting is very simple and thorough. The Storefront interface is friendly and the checkout process is simple.

Support could not be better. This is where Nexternal really shines. We have increased sales by more than 50% since implementing Nexternal.”

“I find Nexternal's software to be very user friendly, well structured and robust. I have had very few issues requiring customer support. However, on the few that I did, the response time and corrective action was quick. 2008 compared to 2007 reflects a month to month (same period) growth ranging from 50-100%. We are expecting 30-60% increase for 2009. ”

“Nexternal's order processing capability is spot on perfect. I love it. The storefront side is very smooth. I've watched over the shoulder of some customers as they've gone through the process and it's worked very well.

As for customer service, our Nexternal contact is brilliant! I feel so lucky to have her. She answers the phone often when I call and either has the answer or gets back to me quickly with a resolution.”

“Since switching to Nexternal, our eCommerce sales went from 60% to 99% of overall orders almost overnight! I am certain that this was the result of the much better store front presentation and the ease of use of the shopping cart! That increase means that the transcription errors that often accompany phone orders no longer occur, and our office staff spends more time developing the business instead of answering the phones.

For many years, I knew the improvements that I wanted for my company's online store site. I looked on the internet on a regular basis to find a system that was flexible and easy to use. That combination is quite unusual. Most store sites require you to follow their pattern precisely and force you to change your store to fit their pattern, even if it makes the ordering process very complicated. We had so many written instructions and exceptions on our previous site that people would end up calling our 800 number to place a phone order out of frustration with the online store. About 4 months ago I happened to order some products online. Immediately upon entering the Nexternal Store Front on that site, I could see everything that I wanted on the screen before me: concise store front with a modern appearance; cart always visible; easy to use search box that really works; easy choice of shipping methods; shipping charge available for review on screen before checking out; time in transit; INTUITIVE ordering process; no long, boring, detailed instructions; easy retrieval of previous orders; easy tracking of the progress of current orders. I actually clicked over to the Nexternal Solutions home page before I finished my order because I was so happy to finally have the criteria that our company really needed.

Because of my Account Executive's kind voice and patience, I was able to work though the process of setting up a new store on Nexternal Solutions. Our company will always be thankful for her help because she made it possible for us to grow. We are truly proud of our new e-commerce store.”

“I run a small business and we needed to upgrade our online store. Nexternal gave us a presentation that was almost unbelievable and offered us a chance to give their services a sort of test run. My Account Executive was great because he literally sat with me and my colleagues on the phone and patiently answered every question we had while building our store.

Nexternal's support is exceptional in my opinion. Their response time is quick, and I have always felt that they were available whenever I needed help with issues--big or small. In my experience with Nexternal, I have found that I can fully expect them to do what they say they will. I honestly don't have anything that I would change about working with Nexternal. Personally, I feel that they do everything they promised and haven't fallen short of our expectations at all. ”

“I would recommend Nexternal Solutions for an on-line business because I have found it very easy to be creative, add in special features like product videos, and the back end system has all the features I was looking for. Since I do the creative end on the part that the customer sees, it is easy to add, change, or delete information as I see fit. I do not have to pay someone $125.00 per hour to do it for me like I used to when I hosted my own store. Nexternal Solutions allows you to create almost anything you want the customer to see. If I have a question, they respond immediately. ”

“The feedback so far has been that our new online store is much easier to navigate through than our old one. It has been well accepted by our existing customers. The reports are very useful and catalog management has been very intuitive.

Nexternal's support is exceptional in my opinion. Their response time is quick, and I have always felt that they were available whenever I needed help with issues--big or small. In my experience with Nexternal, I have found that I can fully expect them to do what they say they will. I honestly don't have anything that I would change about working with Nexternal. Personally, I feel that they do everything they promised and haven't fallen short of our expectations at all.

The automatic up-sell tool, the Social media tools and such have increased our average sale by 12%, which in this economy is awesome. Thanks for everything and keep those revenue enhancers coming.”

“First I would like to thank Nexternal Solutions. Using Nexternal for our online store has proven to be the right decision. Since launching our store we have seen a steady upward trend in sales. The tools in our Order Management System including order processing, reporting, marketing and the dashboard have provided us with more access and information than we ever expected. Our Account Manager has been excellent. He listens to our needs and his availability has been outstanding. We are excited by our Nexternal partnership. ”

“What we noticed from our old eCommerce provider in concise short and sweet language: "Well it doesn't do that, so we must do ..... this". What we have noticed from Nexternal in the same short and sweet talk: "Wow, it'll do this and that for us?" I can't thank you enough for a great eCommerce solution that will enable us to grow into the future. I can't tell you the appreciation we have to be able to speak/email a single representative - "a go to person" - instead of being passed around the block to every single employee. You guys are set up right and I hope nothing ever changes but your growth and profits.”

“Thank you for helping us to implement our new online venture selling kids jewelry. Nexternal simplifies product and data import on a large scale via excel spreadsheets. Managing our store is marvelous and easy to navigate.

We designed our site to be user friendly, and Nexternal compliments this with functionality built in, including easy check-out, unlimited and easy to navigate categories and products, tell a friend, web 2.0, easy to edit articles, online shopper comment boxes, personalized gift messages, and Search Engine Optimized web pages.

Our Account Executive has been informative, thorough and professional in every aspect of our business relationship. Her expertise, prompt response, and her ability to teach us has been invaluable to us in launching our website.”

“Since we have switched to Nexternal, our direct monthly sales increased by 34%. Some months are even better. Nexternal is always keeping us updated on new features to help grow our business.

Nexternal has the best customer service that I have come across when dealing with an online store. All the reps are very kind and want to help you in every way they can. I can't emphasize enough that... they KNOW what they are doing. They have walked me through every step of the way and continued working with us to make our website even better! I am very lucky to have found Nexternal. I strongly encourage others to follow in our footsteps and give Nexternal a try, you won't be disappointed.”

“The Nexternal system has simplified our back end processing and added new functions that have allowed us to expand into new areas of eCommerce. Product catalog and order processing are easy to configure, use, and maintain. We continue to receive positive comments on our online store and the overall shopper experience. Search functionality and overall site design make the site quick and simple to navigate even with 16,000 individual skus. Additional functionality such as social media tools and affiliate programs have also enhanced our marketing reach and customer appeal thus further building value in the overall service Nexternal offers.

Nexternal responds promptly to all our questions and their answers are always directed at solving the issue we have. Our business has quick timelines and this level of service is fantastic. New enhancements being released each month also allow us to continue to offer new services to our customers while providing new opportunities to expand into new areas both in terms of sales and marketing. Sales continue to improve month on month and so does the positive customer reaction.”

“The order processing in Nexternal is much better than the osCommerce system we had been using. Accepting orders, printing packaging slips and invoices is very streamlined. Product catalog management is easier to use and does not require web language specific knowledge.

We also like the way the cart is always visible to the customer which creates a better experience for our customers. Nexternal's support has been fantastic! Our account rep is always very responsive, easy to deal with and helps us by suggesting improvements to our store.”

“We, at ReadeREST, do not have a brick-and-mortar store front, just a warehouse. So, our web store is vital to our survival. It is everything! Nexternal has provided our business with the tools it needs to run our web store effectively. But not just Nexternal the ecommerce platform, mainly our rep. I cannot rave or praise her enough for the unmatched customer service and support she provides the ReadeREST team. She is always available to assist us with anything we need or any questions we have. She is extremely knowledgeable in all things related to our order management system and can explain things in an easy-to-understand manner. I cannot speak highly enough of her!”