I LOVE the order management system. Anytime I wonder about doing a new project, Nexternal makes it so simple to implement. Reports are awesome too. As a brand new ecommerce customer, I am so thrilled with the ease and simplicity Nexternal offers. We took over fulfillment just 6 months ago and have been able to service our customers far better with Nexternal than our competitor!

Our Account Executive is amazing! He responds with an email or phone call in record time! He is always there to answer a question or give us an idea on how to implement a new project, run a report or market to our customers. Nexternal has served us with superior customer service, like no other vendor we have ever dealt with, thank you! Because we directly fulfill and communicate with our customers, we have seen sales double in the last 6 months!

Nexternal has made it very easy for our customers to see what they are buying by keeping the shopping cart constantly on the page. The Order Management System has been a real blessing with our order processing. Our number one requirement, when we were selecting a new shopping cart, was that it had to allow multiple ship-to addresses on a single order. Nexternal fulfilled that requirement. It is very simple to process orders.

Nexternal's support has been stellar in every way. I have an assigned staff to help me with my questions and I've never had a question not answered. When my assigned support staff is not available and I've had to talk to someone else, I have found that every person I've talked to knows the product really well and has been able to assist me with any issue without having to be transferred around waiting for an answer.

Order processing is significantly easier with Nexternal. Integration with the major shipping carriers makes label printing very easy. Reporting for both marketing and accounting is very simple and thorough. The Storefront interface is friendly and the checkout process is simple.

Support could not be better. This is where Nexternal really shines. We have increased sales by more than 50% since implementing Nexternal.

I find Nexternal's software to be very user friendly, well structured and robust. I have had very few issues requiring customer support. However, on the few that I did, the response time and corrective action was quick. 2008 compared to 2007 reflects a month to month (same period) growth ranging from 50-100%. We are expecting 30-60% increase for 2009.

I am so completely satisfied with your system. All I can say is that I am very glad to have found Nexternal Solutions.

We receive good feedback from our customers in regards to using Nexternal's shopping cart software. They are just as pleased as we are. The OMS is very user friendly and has the features required to make any online business succeed. With Nexternal's software and incredible customer support, we are happy to have Nexternal as our ecommerce solution provider.

Triathlon Training Series

Nexternal's order processing capability is spot on perfect. I love it. The storefront side is very smooth. I've watched over the shoulder of some customers as they've gone through the process and it's worked very well.

As for customer service, our Nexternal contact is brilliant! I feel so lucky to have her she's answers the phone often when I call and either has the answer or gets back to me quickly with a resolution.

Mayron Cole Piano Method

Since switching to Nexternal, our ecommerce sales went from 60% to 99% of overall orders almost overnight! I am certain that this was the result of the much better store front presentation and the ease of use of the shopping cart! That increase means that the transcription errors that often accompany phone orders no longer occur, and our office staff spends more time developing the business instead of answering the phones.

For many years, I knew the improvements that I wanted for my company's online store site. I looked on the internet on a regular basis to find a system that was flexible and easy to use. That combination is quite unusual. Most store sites require you to follow their pattern precisely and force you to change your store to fit their pattern, even if it makes the ordering process very complicated. We had so many written instructions and exceptions on our previous site that people would end up calling our 800 number to place a phone order out of frustration with the online store. About 4 months ago I happened to order some products online. Immediately upon entering the Nexternal Store Front on that site, I could see everything that I wanted on the screen before me: concise store front with a modern appearance; cart always visible; easy to use search box that really works; easy choice of shipping methods; shipping charge available for review on screen before checking out; time in transit; INTUITIVE ordering process; no long, boring, detailed instructions; easy retrieval of previous orders; easy tracking of the progress of current orders. I actually clicked over to the Nexternal Solutions home page before I finished my order because I was so happy to finally have the criteria that our company really needed.

Because of my Account Executive's kind voice and patience, I was able to work though the process of setting up a new store on Nexternal Solutions. Our company will always be thankful for her help because she made it possible for us to grow. We are truly proud of our new e-commerce store.

We have been very pleased with the Nexternal system. The ordering processing is extremely easy for our customers, our re-sellers and for us. The very best thing about the shopping cart is that it is always right there in the customers view and they can even get their shipping charges instead of making them go through checkout to find out what their total is. The whole shopping experience for a customer, from setting up their account to ordering to checkout to follow-up notifications is really excellent. I couldn't ask for anything more. The Nexternal system is very well thought out and customer friendly.

We have had very good support both from the help system and from our Account Executive. I've never been involved with a company that had such knowledgeable and helpful Account Executives. I never would have guessed that we would have reached the level of sales that we have in less than 90 days. It has been a team effort and Nexternal is part of that team.