Peter Michael Winery

They have, hands down, the best backend interface for retail processing that we had looked at - easily searchable, with solid reporting features and good batching tools (particularly in credit card processing). Probably the best function from a e-commerce manager standpoint is the ease of data exports - they provide several formats (excel, access, and text files) that can be linked to the searches you perform - so you can filter your data before exporting it. Additionally, you can post reports based off of search criteria, allowing you to selectively customize your report data.

On the front-end, Nexternal is very flexible. It allows relatively advanced HTML coding as well as multiple product images. The capacity to link related products was a great boon to us, and their search capability was another helpful factor in driving sales.

All in all Nexternal is a very robust system, with a wide variety of capabilities (many of which we haven't had a chance to implement). It's relatively intuitive and easy to use. We actually interviewed a wide range of providers for almost three years, and each time, Nexternal came up as the best possible solution in terms of cost, security, flexibility and power. All in all, in it's current version, I'd give Nexternal a 9 out of 10 points, and a 10/10 in terms of their long term investment potential - you just can't beat free upgrades and customer service in the web-services industry. This aspect alone probably saved us several thousand dollars.

Lewis Cellars

Order confirmation and shipping confirmation e-mails are professional looking and contribute to customers' comfort level and satisfaction with the purchase and the overall shopping experience. Again, this is a well thought-out, simple, and user-friendly shopping environment. Nexternal is providing a virtual storefront that complements and enhances our brand and identity as an ultra-premium winery.

Our Account Executive is the most capable and responsive account rep - from every vendor and industry - that I have ever worked with, period. He's quick to diagnose, research and/or resolve every issue I throw at him and his timely, professional response is greatly valued. He continues to be a great resource for improvements and new ideas in addition to solving problems or identifying potential solutions to them. He has contributed significantly to our success. And, notwithstanding the above comments, which are sincere, he's just a darn nice guy to work with; with equal parts of technical and interpersonal skill.

Paul Hobbs Winery

In the weeks leading up to the opening of our on-line store, I was in constant contact both via email and telephone with our Account Executive. She always, 100% of the time responded to each and every inquiry with a prompt and helpful solution to our inquiry, no matter how inane. In this age of voicemail, I rarely got her voice mail - she usually answered her phone. This still amazes me. It is such a comforting feeling to know that I do not have to maneuver through a maze of voice mail options to finally end up leaving a message for some person who may or may not call you back. It was great to know that I was going to reach her, or in the very rare instance I got her voicemail, I knew she would call me back right away. I also left a suggestion that would improve our way of doing business with the software engineer's support area and my idea was implemented - within the next month!

Silverado Vineyards

ZD Wines

Andretti Winery

The updates have been very informative and useful. I Every time I turn around, Nexternal has added a new and useful feature to my system. My Account Executive rep is the best! It seems that she always has the answer to what I need right at her proverbial fingertips! All of the reps that I have spoken with at Nexternal are great!