Policies & Details:

• Please allow one to two business days for order processing. If a product is not in stock or if your order requires a large quantity of products to be produced, you will be contacted to establish a new ship date.  Orders containing bonbons require 2 business days for processing if order placed after 1pm PST.
• Orders are shipped Monday-Thursday only to prevent possible heat damage associated with shipments in transit over the weekend.  Orders placed on Thursdays may not be shipped until the following Monday.  Please contact our main offices at (888)635-1444 x202 if faster delivery is desired.
  
• Chuao Chocolatier recommends shipping products to any destination in the contiguous U.S. via Ground or 2-day air from November to March (if the weather permits it) and Standard Overnight for the rest of the year when temperatures can climb.
  
• Please note that, due to the warm weather in some states, we cannot guarantee product quality at arrival with Ground or 2-Day shipping. Chocolate (including hot chocolate) melts, so we want to make sure yours arrives as perfectly delicious as our chocolatier originally intended! If you request shipping to destinations with weather of 72 degrees or higher we do not guarantee the quality of the product with 2-day or ground delivery. In that case we highly suggest Overnight shipping to guarantee the integrity of the product. (Our icepacks will only keep the product safe for 24 hours)
• Ground shipping not available to destinations in Florida, Hawaii, or Alaska, due to high risk of significant damage to product during shipment.
  
• Please provide a street address for your order as we are not able to ship to P.O. Boxes at this time.
  
• Saturday delivery is not available from our online store. Please call (760) 602-9484 Ext. 202 if Saturday delivery is required.
  
• We do not ship outside of the continental U.S.
  
• Please note that shipping charges are per recipient.
  
• All packages will be shipped via UPS

Thank you for taking these details into account when you place your order.

Product Care:

Each Chuao Chocolatier order is carefully packaged to minimize damage to contents and ensure freshness. This includes the use of an ice pack (as the weather and climate require) to make sure your order arrives in perfect conditions.

To prevent melting or discoloration, we recommend that all Chuao Chocolatier products be kept cool (68-70 degrees F) and stored in a dry place upon receipt. Should you decide to refrigerate, please seal in a zip lock type container and let it warm up to room temperature prior to opening.

A product that is made with care should be handled with care.If you have any questions, or If for any reason you are unsatisfied with your Chuao Chocolatier order, we will promptly replace, exchange or refund your order. Please call our customer service department at (760) 602-9484 x 202 and a customer service representative will be happy to help you.

Thank you for choosing Chuao Chocolatier!