Valentine's Day Shipping Tips
All orders placed after 1:00pm PST on Thursday, February 9th:
- Select 2-Day Air for AFTERNOON/EVENING delivery on Tuesday, February 14th.
- Select Next-Day Air for delivery on Monday, February 13th.
All orders placed after 1:00pm PST on Friday, February 10th:
- Select Next-Day Air for AFTERNOON/EVENING delivery on Tuesday, February 14th. Delivery on Monday, February 13th is not available for orders placed after 1:00pm PST on Friday, February 10th.
All orders requesting delivery on or before Tuesday, February 14th MUST be placed by 8:00pm PST on Sunday, February 12th.
♥ Happy Valentine's Day from Chuao! ♥
Shipping Policy
| Chuao Chocolatier Shipping Policy | X |
Shipping Information
Policies & Details:
- Please allow one to two business days for order processing. If
a product is not in stock or if your order requires a large
quantity of products to be produced, you will be contacted to
establish a new ship date. Orders containing bonbons require
2 business days for processing if order placed after 1pm PST.
- Orders are shipped Monday-Thursday only to prevent possible
heat damage associated with shipments in transit over the
weekend. Orders placed on Thursdays may not be shipped until
the following Monday. Please contact our main offices at
(888)635-1444 x202 if faster delivery is desired.
- Chuao Chocolatier recommends shipping products to any
destination in the contiguous U.S. via Ground or 2-day air from
November to March (if the weather permits it) and Standard
Overnight for the rest of the year when temperatures can
climb.
- Please note that, due to the warm weather in some states, we
cannot guarantee product quality at arrival with Ground or 2-Day
shipping. Chocolate (including hot chocolate) melts, so we want to
make sure yours arrives as perfectly delicious as our chocolatier
originally intended! If you request shipping to destinations with
weather of 72 degrees or higher we do not guarantee the quality of
the product with 2-day or ground delivery. In that case we highly
suggest Overnight shipping to guarantee the integrity of the
product. (Our icepacks will only keep the product safe for 24
hours)
- Please provide a street address for your order as we are not
able to ship to P.O. Boxes at this time.
- Saturday delivery is not available from our online store.
Please call (760) 602-9484 Ext. 202 if Saturday delivery is
required.
- We do not ship outside of the continental U.S.
- Please note that shipping charges are per recipient.
- All packages will be shipped via UPS
Thank you for taking these details into account when you place your
order.
Product Care:
Each Chuao Chocolatier order is carefully packaged to
minimize damage to contents and ensure freshness. This includes the
use of an ice pack (as the weather and climate require) to make
sure your order arrives in perfect conditions.
To prevent melting or discoloration, we recommend that all Chuao
Chocolatier products be kept cool (68-70 degrees F) and stored in a
dry place upon receipt. Should you decide to refrigerate, please
seal in a zip lock type container and let it warm up to room
temperature prior to opening.
A product that is made with care should be handled with care.If you
have any questions, or If for any reason you are unsatisfied with
your Chuao Chocolatier order, we will promptly replace, exchange or
refund your order. Please call our customer service department at
(760) 602-9484 x 202 and a customer service representative will be
happy to help you.
Thank you for choosing Chuao Chocolatier!
Return Policy
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Caramel Love
A delectable treat handcrafted for lovers. Caramel lovers, that is.
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$15.00
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Beating Heart
Oversized solid milk chocolate heart bursting with popping candy,
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$20.00
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Enjoy
For yourself and the ones you love, everyone will Enjoy this box of 25 delicious bonbons and truffles.
$47.00
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Praline Hearts
Chocolate hearts filled with almond hazelnut praline.
$11.95
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Bundle of Love
30 Passion and Picante ChocoPods. Only 50 calories each!
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$30.00 $19.95
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Latin Lovers
A pair of milk and dark chocolate hearts filled with exotic passion fruit caramel.
Sold Out
$5.00
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Love Child
5 port-wine drenched dried strawberries enrobed in dark chocolate ganache.
Sold Out
$15.00
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Marzipan Heart
A handmade marzipan heart dipped in premium dark chocolate.
Sold Out
$7.95
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