The online store is very easy to navigate and manage. So much so that we are able to delegate setup and support tasks to individuals without any technology background. Our Nexternal Account Executive has played a critical role in our success. His knowledge of not only the technology, but of the industry’s best practices has been very valuable to Simple Truths.

They have, hands down, the best backend interface for retail processing that we had looked at - easily searchable, with solid reporting features and good batching tools (particularly in credit card processing). Probably the best function from a e-commerce manager standpoint is the ease of data exports - they provide several formats (excel, access, and text files) that can be linked to the searches you perform - so you can filter your data before exporting it. Additionally, you can post reports based off of search criteria, allowing you to selectively customize your report data.

On the front-end, Nexternal is very flexible. It allows relatively advanced HTML coding as well as multiple product images. The capacity to link related products was a great boon to us, and their search capability was another helpful factor in driving sales.

All in all Nexternal is a very robust system, with a wide variety of capabilities (many of which we haven't had a chance to implement). It's relatively intuitive and easy to use. We actually interviewed a wide range of providers for almost three years, and each time, Nexternal came up as the best possible solution in terms of cost, security, flexibility and power. All in all, in it's current version, I'd give Nexternal a 9 out of 10 points, and a 10/10 in terms of their long term investment potential - you just can't beat free upgrades and customer service in the web-services industry. This aspect alone probably saved us several thousand dollars.

At Ibis, we're proud to be known for our strong customer support. We feel it is an extremely important component of a running a good business and always pay attention to how other businesses handle their customer support. We are happy to say that Nexternal exceeds our expectations in the every area of customer support and responsiveness.

The Alzheimer's Store client base is probably older than most and many are not Internet savvy. Nextneral's online store is easy to use for all of our customers. In addition, the learning curve for our staff has been short and mistakes are at a minimum. We are able to allow different employees different types of access which is really important to our business.

I can count on my Account Executive 100%. He always gets back to us in a timely manner and any issues that we encounter are quickly resolved.

Our monthly sales have gone up more than 100% since we went live with Nexternal.

The system is intuitive, simple and effective. We're very happy with it. The Tell-A-Friend application is excellent! We don't get much feedback about the storefront from customers, but when we do, it's always very positive. My interpretation is that people are very satisfied with the process - otherwise we'd be getting negative feedback; e.g. 'no news is good news.'

Order confirmation and shipping confirmation e-mails are professional looking and contribute to customers' comfort level and satisfaction with the purchase and the overall shopping experience. Again, this is a well thought-out, simple, and user-friendly shopping environment. Nexternal is providing a virtual storefront that complements and enhances our brand and identity as an ultra-premium winery.

Our Account Executive is the most capable and responsive account rep - from every vendor and industry - that I have ever worked with, period. He's quick to diagnose, research and/or resolve every issue I throw at him and his timely, professional response is greatly valued. He continues to be a great resource for improvements and new ideas in addition to solving problems or identifying potential solutions to them. He has contributed significantly to our success. And, notwithstanding the above comments, which are sincere, he's just a darn nice guy to work with; with equal parts of technical and interpersonal skill.

In the weeks leading up to the opening of our on-line store, I was in constant contact both via email and telephone with our Account Executive. She always, 100% of the time responded to each and every inquiry with a prompt and helpful solution to our inquiry, no matter how inane. In this age of voicemail, I rarely got her voice mail - she usually answered her phone. This still amazes me. It is such a comforting feeling to know that I do not have to maneuver through a maze of voice mail options to finally end up leaving a message for some person who may or may not call you back. It was great to know that I was going to reach her, or in the very rare instance I got her voicemail, I knew she would call me back right away. I also left a suggestion that would improve our way of doing business with the software engineer's support area and my idea was implemented - within the next month!