CRM Focused eCommerce Platform

The Nexternal eCommerce Platform provides an array of CRM (Customer Relationship Management) capabilities that allow merchants to efficiently keep track of and follow up with both existing and prospective customers. In addition, Nexternal offers a turnkey integration with industry leader SalesForce.com to synchronize both contacts as well as closed/won opportunities. These features enable merchants of all sizes to effectively document sales activities while minimizing or even eliminating their dependence on 3rd party CRM applications.

Merchant Can Record and Time Stamp Customer Activities

Follow Up Dates Can Be Set for Future Correspondence

Customer Ownership Can Be Assigned to Individual Users

Order and Customer Visibility to Users Can be Limited by Ownership

"Today" Feature Provides Daily List of Customers to be Contacted

Mail Wizard Can Be Used for Targeted Marketing Emails

Record Internal Comments at Both Customer and Order Level

Powerful Customer and Order History Search

Salesforce.com Integration

crm activities

If you are interested in learning more about how your company can utilize Nexternal's CRM features, please call 800-914-6161.