FAQs
| What does Nexternal Solutions provide? | |
| Nexternal Solutions provides web-based ecommerce software to businesses serious about online sales. Nexternal is an Application Service Provider (ASP) meaning that the software developed by Nexternal is also hosted, managed, and maintained on its secure servers. Merchants using Nexternal's software need only a web browser to access the software. | |
| Is Nexternal PCI Compliant? | |
| Yes. Security is paramount at Nexternal Solutions. Nexternal uses the latest in Secure Socket Layer (SSL) technology during order process and within the Order Management System. All credit cards are encrypted within the database itself. Nexternal also uses a third party security auditing company, McAfee, which scans the Nexternal network daily looking for vulnerabilities. | |
| I have noticed that some of your client's sites have "nexternal.com" in the URL of the online store. Can I display my own domain name in my online store? | |
| Yes. Using the domain alias feature, can you use your own domain in the online store. More information can be found by clicking here. | |
| How long will it take me to set up my store? | |
| Depending on the size and complexity of your product line, setup time can last anywhere from one day to a couple of weeks. | |
| How do customers reach my online store? | |
| Nexternal's shopping cart software is meant to act as an extension of the merchant's web site. Nexternal clients simply create a link from their homepage to their online store. Merchants may also choose to create direct links to specific categories and products within the online store. To see an example, visit the sample online golf retailer at www.firstfairway.com. | |
| Will the Nexternal's software work with my current web site? | |
| Absolutely. Nexternal's storefront can be endlessly customized to mesh with the look and feel of any preexisting web site. For a first-hand look at Nexternal's vast aesthetic versatility, feel free to visit our Featured Clients page. You'll notice that the store will blend perfectly with any web site (including Flash sites) as well as accommodate to even the most complex product line. | |
| If I plan to sell thousands of products, will I have to add each product individually? | |
| No. Nexternal Solutions' product import feature will allow you add your entire product line as well as your entire customer database to the online store by importing a populated Microsoft Excel spreadsheet. | |
| Will my catalog pages be indexed by search engines? | |
| Nexternal Solutions' software comes equipped with a Search Engine Friendly Catalog. The pages created by the catalog builder are designed to be attractive to the search engines. Although the dynamically created shopping cart pages can be indexed by many of the major search engines, Nexternal recommends using the static pages for optimum search engine placement. | |
| Will Nexternal's software work on a Mac? Does it work on an iPhone? | |
| Yes, Nexternal Solutions' software works on all platforms that run Internet Explorer or Netscape web browsers (versions 4.0 and higher). It also works with the AOL web browser, Safari, and Firefox. You can even access the Order Management System from an iPhone. | |
| Can Nexternal's Software "talk" with other applications? | |
| Yes, Nexternal offers a set of XML Tools to allow for integration with third party systems that house similar data. Nexternal Solution's e-commerce software will also export transaction and sales data into 4 different file types; QuickBooks®, MYOB, MS Excel, or MS Access for an easy data import into your legacy system. Product, inventory, and customer information can also be imported via MS Excel files. Customer information can be updated or created using web forms. | |
| Can I sell downloadable product through your software? | |
| At this time Nexternal does not offer a tool to sell downloadable products. | |
| Does the system have a currency converter? | |
| Yes. If Nexternal's shopping cart detects that the customer is in a foreign country, it will offer the customer the option to see product prices in their currency. Exchange rates are updated automatically everday. | |
| When I print shipping labels for foreign orders, are customs documents included? | |
| Yes. | |
| Can we host Nexternal's software on our servers? | |
| No. Nexternal prefers to manage its ecommerce software on its servers. Doing so allows Nexternal to efficiently manage new features, security, redundancy, and data backups. | |
| Do you host our website? | |
| No. Nexternal only hosts the shopping cart portion of your website. You can use any hosting provider you would like for basic website hosting. | |
| I have a b2c and a b2b business. Can I use one Nexternal Nexternal account to manage orders from both? | |
| Yes. Nexternal's software offers both a B2C and B2B module. Merchants can control product visibility and product pricing by customer type. | |
| How do I process credit cards? | |
| There are two credit card processing options. You might choose to process your orders through traditional means using an existing merchant terminal or take advantage of Nexternal's unique one-click online credit card processing technology. To take advantage of the later, you must establish an account with a payment gateway such as Payflow Pro, Authorize.net, or Paymentech. If you have an account with such a gateway, you have the option to allow orders to be authorized at the time of the order is placed. Nexternal's software is also compatible with PayPal. Merchants can also accept Paymentech's Flexcache Gift Cards. | |
| Is Nexternal's software integrated with all of the major shipping carriers? Can I create Shipping Labels directly from the Order Management System or do I need to export and import order data? | |
| Yes. Nexternal is completely integrated with UPS, FedEx, DHL, and USPS. Merchants can quote real-time rates and track packages. Best of all, merchants can create shipping labels with postage directly from Nexternal's Order Management System. All of this can be done with the click of a button. There is no need to export and import data. (Note: Nexternal has integrated with Endicia to allow for USPS label creation with postage). Creating shipping labels in this manner can lower fulfillment time by more than 60% and reduce errors. | |
| If I am using the Shipping Tools to create labels, can I print to my thermal printer? | |
| A thermal printer can be used if printing UPS, FedEx, or USPS labels. At this time, DHL labels can only be printed on a laser jet printer. | |
| Can I use the software if I ship using other carriers such as an independent trucking company? | |
| Though Nexternal's software has the most extensive integration with UPS, FedEx, DHL, and USPS you can still use the software and ship via other carriers. Rather than pulling real time rates from other carriers, you will be able to choose from one of ten different shipping cost calculators to estimate shipping costs for your customers. | |
| Can I specify which states and countries I will and will not ship to? | |
| Yes. Merchants can specify which states they will and will not ship to. Additionally, merchants can designate certain products as having shipping restrictions. This can be very important to the wine industry. | |
| Do I have to pay for customer service? | |
| No. Nexternal provides toll-free tech support for all of its clients at no cost. Better than that, each client get his or her own dedicated Account Manager. It is in Nexternal's best interest to see its clients succeed and Nexternal is there for you every step of the way! Please see our testimonials page to learn more about the quality of service. | |
| Why should I use Nexternal's e-commerce software? | |
| Nexternal Solution's software is designed to maximize your profit. By helping to increase revenue and decrease your costs, you will yield the most amount of money in your pocket at the end of the day with Nexternal's e-commerce software. Online revenue is a function of unique visitors and conversion rate. Nexternal's software provides you with the tools to increase both. Features exist in both the front and back end of the software that help drive traffic to your shopping cart. The store front itself is designed one hundred percent around usability which maximizes your conversion rate. How does it decrease costs? Nexternal provides tools that streamline the fulfillment process. Additionally, the software offers robust reporting, providing you with the information that you need to make better business decisions. Still not convinced? View Nexternal's online demo www.firstfairway.com. If you are serious about online sales, then you should seriously consider Nexternal's software. | |
| How much does Nexternal's ecommerce software cost? Can I buy it outright? | |
| Nexternal charges a one time setup fee of $1000 which includes a completely synchronized online store. After that, Nexternal works off of a completely "pay as you succeed" pricing structure that not only guarantee's your profitability, but invests its success in yours. For details, visit our Pricing page. Nexternal's software is not available for outright purchase. | |
| Does Nexternal offer a free trial? | |
| Yes. Nexternal offers a risk free 15 day free trial. Click here to begin your free trial. | |
| Am I committed to use Nexternal for a specified length of time? | |
| No. Should you decide that Nexternal's ecommerce software is not the best fit for your business, you can terminate at anytime. Simple sign the termination agreement and fax it to 760-730-9031. | |
| I see that many large companies use Nexternal's software. Can smaller companies use this software also? | |
| Absolutely, the majority of clients using Nexternal’s software are small to mid-sized businesses. | |
| How do I get started? | |
| Simply go to our Sign Up page and fill out the form provided. Your store(s) and Order Management System will be created instantly. The process takes less than five minutes. If you have signed up for a free trial and want to activate that account, you may do so by logging into your Free Trial Order Management System, clicking the Account menu option and then selecting "Activate Account." | |
"Our online sales have increased by at least 20% since switching to Nexternal."
Charles Swisher
Swisher Pens
Norfolk, VA
