Shopping Cart Software

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How do I process and create gift certificates?

How can I issue a gift certificate to a customer without a purchase? Example: How to issue an e-gift certifcate to a raffle winner.

I have an order for a gift certificate. How can I tell if the gift certificate recipient has opened the email with the gift certificate link?

How can I create a direct link to the screen that allows customers to order e-gift certificates?

How can I add gift certificates to my products or categories?

With Gift Certificates activated in the Order Management system, who do the Gift Certificate buttons not appear in the Online Store for some customers?

Is there a way for us to apply a second gift certificate to an order?

What happens when the value of the purchase is below the value of the gift certificate? In particular, what happens to the unused value ($) of the certificate?

Is it possible for a customer to order a gift certificate and pay for it with their existing gift certificate?

Are the gift certificates available through Nexternal only electronic gift certificates? What if we want to offer a hard copy that we will mail to customers? Could they redeem that hardcopy gift certificate online and/or at our physical stores?

What does it mean when a gift certificate has a red X next to it?

How do I send an electronic gift certificate to my customer after they have placed an order?

When are Gift Certificates reflected on our sales reports? When they're purchased or when they're redeemed?