CRM Focused eCommerce Platform
The Nexternal eCommerce Platform provides an array of CRM (Customer Relationship Management) capabilities that allow merchants to efficiently keep track of and follow up with both existing and prospective customers. In addition, Nexternal offers a turnkey integration with industry leader SalesForce.com to synchronize both contacts as well as closed/won opportunities. These features enable merchants of all sizes to effectively document sales activities while minimizing or even eliminating their dependence on 3rd party CRM applications.
Merchant Can Record and Time Stamp Customer Activities
Follow Up Dates Can Be Set for Future Correspondence
Customer Ownership Can Be Assigned to Individual Users
Order and Customer Visibility to Users Can be Limited by Ownership
"Today" Feature Provides Daily List of Customers to be Contacted
Mail Wizard Can Be Used for Targeted Marketing Emails
Record Internal Comments at Both Customer and Order Level
Powerful Customer and Order History Search
If you are interested in learning more about how your company can utilize Nexternal's CRM features, please call 800-914-6161.