A customer wants their subscription order sent out immediately, but he isn't due for a re-order for another week. I know that I can place a re-order immediately by logging into his subscription and clicking on the Create Order Button. Can my customers also do this themselves without calling me?
Response:
Yes, if you have "Allow Order Now" checked in your OMS under Subscriptions / Preferences, your customers should be able to create an immediate re-order by logging into their account online. They should go to the subscriptions section, look under Subscription Actions. There should be a Place Order Now link. The date of the customer's next subscription after the immediate reorder depends on your settings in Subscriptions / Preferences for "Order Now Advance" and "Next Date Advance".