Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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I just activated the new Paypal integration and customers are getting an error when they submit a paypal payment. Security Header is not valid.
I don't like when customers try to use eChecks when paying via Paypal. Paypal tells Nexternal that the order is payed, yet it often takes several days for the eCheck to clear in Paypal. Is there a way I can prevent customers from having this option.
Hi, Trying to enter a new order into Nexternal but I have to change the price to '0.00' because they paid through Open Sky so we don't have to charge them. Please help!
I have a Canadian customer who tells me his billing address is correct, but I'm getting an AVS warning that's its not valid. Any ideas?
How do I permanently change the default address that shows up when I send a mass email through the mail wizard?
We have our wine club sign up set up as a product for $0 value. How can we require the customer to provide a credit card when the order total is $0.00?
Can I use COD with an Ecommerce order?
How could our customers select check / money order as the payment method without us billing them? We just want them to be able to print the order and send it in with a check / money order.
I am attempting to specify Explanation Text for Paypal (Settings/Billing Options in the Order Management System). When I click the Finish button, I am told I must also specify the Explanation Link. What is an appropriate value for the Explanation Link?
When using the PayPal Instant Payment Notification Integration Method (Settings/Billing Options), what URL should I specify when setting up Instant Payment Notification in my Paypal interface?
I am having a problem with customers orders that do not require their credit card at the time of the initial purchase. When checking out, their total is $0.00 and the Payment Information reads "No Payment Required". How can I require a credit card number regardless?
How can I require the CVV code (security code) on the back of customer credit cards.
We currently process credit cards online with Authorize.Net. I have noticed that credit cards are being declined for all international orders. What can we do?
How do I customize our invoice template?
How can I allow customers to enter Purchase Order Numbers?