Nexternal eCommerce Platform Knowledge Base
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How can I search for orders that applied a specific coupon code?
Is there a way to run a report so you can see the profitability/usage of ALL coupons? I want to see at a glance which coupons have been the most successful. Can I do that, or do I have to get reports for each & every individual coupon?
Where do customers enter coupon code?
How can I duplicate a coupon?
We used to have 5 or more coupons in our OMS and now they are all gone. Where did they go and how can I see them again?
I would like to offer $10 shipping on 6 bottles or more. When I test the coupon it is subtracting from the total shipping. i.e. shipping was $12.10 and with the $10 coupon it is subtracting $10 making shipping $2.10. What do I need to change.
How do I add a coupon to an order that has already been placed online by a customer?
Can you deactivate all coupons while you are having a sale?
We will offer a coupon for "free shipping" how can I indicate that the minimum order for the coupon is 6 bottles?
If I set a maximum total usage for a coupon, and the usage is met, but then want to increase the total usage of the coupon, what happens? Will I need to create a new code, or will the old one work when I modify it?
How do I give a specific customer a Coupon for $5 off on Next order?
How do I issue a 5% discount on next order to one specific customer?
I set up a Dynamic Cart Addendum to let our customers know that they receive a volume discount when purchasing 3 or more items. We offer this volume discount via a coupon. Is there any way to stop the message from displaying if the customer uses a different coupon, say for 10% off?
How do I make a coupon inactive?
I am trying to employ a "test"coupon. When I go into our online store, I do not see a way to activate this (as a customer). Looking for some direction. It does say the code is active.