Nexternal eCommerce Platform Knowledge Base

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How can I or a customer locate tracking or order status information?

How do we set up Nexternal so products can be shipped from multiple warehouses?

How do I print an invoice?

One of the products we sell can only be shipped overseas. Is there a way to put a restriction on that without affecting other products?

How can I view canceled / old orders?

I have placed a test order. Will I be billed for my test?

How do I change an order item status that was accidentally marked as Shipped to Backordered?

Is there a way to print new orders as they come in, one at a time?

What is the best way to print new orders?

The statistics in my order management system show a few products being added to shopping carts and I have a few new customers added, but I haven't gotten any orders. Is that possible?

I have several vendors that we offer wholesale prices to. Can I configure the catalog to allow a vendor to purchase products online at wholesale prices?

How do I edit or change an order?