Support
In a recent survey of its customer base, clients were asked what most impressed them about working with Nexternal. The most popular answer? Customer support. Every client has a dedicated customer support representative that they can call or email when they have questions about how to best use the application. Nexternal representatives are ecommerce experts and pride themselves on providing the best support in the industry.The following support channels are available for both prospective and existing clients:
Phone
West Coast: (800) 914-6161East Coast: (866) 436-8479
Online Help Desk / Knowledge Base
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"The Nexternal ecommerce system is great for our gift-giving customers. It is a big improvement over our former online store. Product support has been timely and results oriented. Product enhancements are frequent. Our account executive is great."
Douglas Wedding
Ross-Smith Pecan Company
Pavo, GA