This help desk/FAQ is intended to provide information on products that we sell, and to provide assistance to our valued customers. It is not intended as a community "help desk" for the general public. Questions about products not offered by Homebrew Heaven will not be answered. Questions from CUSTOMERS are given priority.

For best results:

1) Please be specific as you can when asking a question. Providing more detail helps us to give a more complete, responsive answer. We don't know what you are making, or how you went about it unless you tell us!

2) If you have multiple questions, please ask them separately. It helps us to categorize the responses, and helps others who find and read them on our website.

3) Please check to see if this question has been asked by another customer. Our Help Desk now has over 5,240 Q&A's, and often, this information you need is already there.

4) Please be patient about getting having your question answered. We don't have a "Stand By Operator", so we answer questions when we get a chance. This can be from a few minutes to several days. We TRY to be prompt, but if your question is of an urgent nature, we suggest you give us a call on (425) 355-8865. Keep in mind that we are in the PACIFIC Time Zone! 

Thanks!