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Privacy Policy
To
Whom this Statement Applies
This Statement
only applies to HotMocs and SHE Safari, LLC. This Statement does
not apply to affiliated entities of HotMocs and SHE Safari, LLC. or
to third parties.
The
Personal Information We Collect How It Is Gathered and
Used
We collect only the Personal Information you voluntarily provide to
us or that is given to us by affiliated entities or third parties
that have your permission to share your Personal Information with
us. "Personal Information" includes your name, shipping and/or
mailing address if goods are to be shipped or mailed to your home,
home telephone number, email address, credit or debit card account
number, outdoor activity preferences and may also include your
purchase history. We do not share email addresses you provide to us
when you use the Wish List, eGift Card and Email-A-Friend features
or when you contact us via email. We assume when you use the Wish
List, eGift Card and Email-A-Friend features that you have the
authority or have obtained the consent of the recipient of your
message to provide us with his or her email address for the purpose
of sending the message and any attached information.
How We
Use Your Personal Information
We use your Personal Information to respond to and fulfill your
requests for HotMocs products and services and to market our
products and services, including:
- to send
you our catalogs and other offers through the mail.
- to send
you our special offers.
- to
contact you about the status of or to obtain additional information
about your order.
- to
improve our website, customer service, and merchandise
selections.
The
Personal Information We Share and Who We Share It
With
HotMocs does not rent or sell its email address lists. We may share
segments of your Personal Information with our affiliated entities
as necessary to complete a transaction that you specifically
request; for example if you purchase on HotMocs.com through the
link provided at the authorize.net site we will disclose the
transaction number and dollar amount of the purchase made to
authorize.net. Under certain agreements with other web sites that
link to HotMocs, we may share your name, mailing address, email
address, and the dollar amount of purchases made after you access
our web site through the link. We use a third party analytics
service to help us gather and analyze information about our
customers; the information we share with that service provider is a
customer ID number, an email address, the city, province and a
postal code to enable the third party company to conduct its
analysis.
The companies with which we share Personal Information are
contractually prohibited from using the information obtained from
HotMocs for any purpose other than that for which it was provided
and are required to have appropriate safeguards in place to protect
that information. If you have any concerns, you may contact us at
customerservice@hotmocs.com.
We may also sell, transfer or otherwise disclose Personal
Information including but not limited to your name and mailing
address, in connection with a fundamental corporate change such as
a merger, consolation, or the sale of all or substantially all of
our assets.
Personal Information We Do Not Share
We do not share your telephone number or credit card information
for use by other companies.
How We Strive
to Protect Personal Information
HotMocs has implemented a variety of encryption and security
technologies and procedures to protect information stored in our
computer systems from unauthorized access. We also maintain
procedural safeguards that restrict access to your Personal
Information to employees (or people working on our behalf and under
confidentiality agreements) who need to know your Personal
Information in order to provide the products and services that you
request.
Our Policies
Regarding Children
We do not sell products for purchase by children; however, we do
sell children's products for purchase by adults. If you are under
18 years of age, please do not submit any information without the
express consent and participation of a parent or guardian. We will
not knowingly collect Personal Information about any person under
13 years of age. If you believe that we have information from or
about anyone under 13 years of age, please notify us by email at:
customerservice@hotmocs.com or call us at
281-448-4004.
Links to Other
Sites
We provide links to affiliated entities and on occasion to other
sites we think you may enjoy. These sites operate independently of
Bass Pro Outdoors Online L.L.C. and have established their own
privacy and security policies. For the best online experience, we
encourage you to review these policies before submitting any
Personal Information through these sites.
Consent to
Transfer
This web site is operated in the United States. Please be aware
that any information you provide to us will be transferred to the
United States. By using this web site and/or providing us with your
Personal Information through this web site, you consent to this
transfer.
Updates to
this Statement
We will update this Statement from time to time to reflect changes
in our business. If we change how we use your Personal Information
or the purposes or entities for and to which we disclose your
Personal Information we will post the policy change notification on
our web site.
Our current Statement was last updated November 15th,
2011.
Shipping Policy
All orders are processed and shipped Monday thru Friday (not
including holidays) once a credit card authorization and
verification have been obtained, usually within 1 business
day. In stock merchandise are shipped via Fed Ex or USPS and
will normally arrive in 3-6 business days after the order is
received for Ground, Home, and regular USPS options. Please allow
up to 14 business days for shipments to Hawaii, Alaska, A.P.O. and
F.P.O. addresses. There may be expedited options for Hawaii and
Alaska to speed the delivery. You will be able to choose the
desired method of shipping at check-out.
When the order is shipped, you will receive a confirmation
email and a tracking number. Tracking numbers may be tracked
by the end of our business day which is 5pm
CST.
Expedited
Shipping for Domestic Orders:
At checkout, there may be several options
to speed the transit time to your shipping address and they will
display if those options are available. Below will explain the
methods and estimated time of arrival. All expedited shipments are
to be placed by 3:00pm CST for Fed Ex orders and by 10am for USPS.
If placed after these times, the order will ship the next business
day.
Federal
Express
FedEx Express
Saver: Delivery is in 3 business days by 4:30 pm to most areas
(by 7pm to residences.) Available throughout all states except
Alaska and Hawaii.
FedEx
2Day: 2nd business day delivery by 4:30pm to most areas (by 7pm
to residences). For certain shipments to Alaska and Hawaii,
delivery is in 3 business day.
FedEx 2Day
A.M: 2nd business day delivery by 10:30am to most US address
(by noon to rural areas).
FedEx Standard
Overnight: By the next business day by 3pm to most areas and by
4:30pm to some rural areas throughout all 50 states.
FedEx Priority
Overnight: By the next business day by 10:30am to most areas
(by noon, 4:30pm or 5pm to some rural areas) For certain shipments
to Alaska and Hawaii, delivery is in 2 business
days.
FedEx First
Overnight: First thing next business day. Delivery is by 9,
8:30, 9, or 10am depending on the destination, throughout all 50
states.
USPS:
Express
Mail: Overnight delivery to most US addresses.
Shipping for International
Orders:
Most international orders are processed within 1 business day. The
shipping methods will be displayed that are available for your
area. Please see below for the list of options. The recipient is
responsible for all duties, taxes, and Customs fees. Please
contanct your local customs for an estimate of these fees.
Unfortunately, we cannot offer free shipping or free returns (when
applicable or during special promotions) on international
orders.
Federal
Express
FedEx
International Priority: Arrive typically in 1, 2, or 3 business
days. It is available to more than 220 countries and territories,
including to major cities in Europe in 2 business days by
noon.
FedEx
International Economy: Delivery typical in 2-5 business days to
more than 215 countries and territories (2 or 3 business days to
key markets such as Canada, Mexico, and Puerto
Rico.)
FedEx
International Ground (CANADA ONLY): Delivery to Canada
typically in 2-7 business days, based on the distance to your
destination. Delivery is by the end of the business
day.
USPS:
Global
Express Guaranteed: 1-3 business days.
Express Mail
International: 3-5 business days.
Priority Mail International:
6-10 business days.
Please note
that the rates showing are based on Fed Ex and USPS real time
rates, and are not chosen by HotMocs. Also, please note that
shipping windows are estimates and delivery dates cannot always be
guaranteed. Weather, natural distasters, and unnatural disasters
may delay shipping times.
As always, if there are any questions or concerns, please contact
us via email at customerservice@hotmocs.com or by phone
281-448-4004.
Return Policy
You may return
the item in its original condition along with inner packaging
within 30 days of the ship date for a refund minus shipping costs.
After 30 days, we will issue a store credit or allow an exchange.
Included with each order is an invoice with return instructions
located on the back. If you have the packing slip, please fill out
the back of the form in entirety and return via Fed Ex/UPS Ground
or USPS insured with delivery confirmation. If you receive damaged
or defective merchandise, please give us a call at (281)448-4004 so
that we may assist in getting the product back to us. Please
note: if the merchandise is received damage and HotMocs is not
contacted, we reserve the right to reimburse shipping. Merchandise
should not be shipped COD or via expedited air, but via method of
our choice. Please be aware that some stores/carriers who provide
shipping and packing services charge extra for these services and
those charges will not be reimbursed.
If you do not
have the packing slip, please include a note your order number,
name, address and daytime phone number. Also include a brief letter
explaining why you are returning the item and whether you would
like a refund or an exchange for another item. Exchange
orders back to you are shipped on our behalf except to Hawaii,
Alaska, and international orders.
If you are
requesting a refund, the refund will be issued in the same method
of payment that was used to purchase the merchandise. If the item
was a gift and the recipient is returning the item for a refund,
only a HotMoc store credit/gift card will be issued.
Please ship
the returns to:
HotMocs
Attn: Returns
1055 Pruitt
Rd
Spring, TX
77380
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