Customer Satisfaction Survey

Let us first say thank you again for choosing Nexternal Solutions. We at Nexternal have always believed that our success as a company lies entirely in the hands of our valued clients. By creating not just software, but supportive, consultative relationships, Nexternal Solutions strives to provide the best e-commerce product and customer support in the industry. To that end, your input is extremely important to us. Please take a few moments to comment on the questions below so that we can continue to meet your needs best.

1. What are the three features you think Nexternal should build into the software next?
2. What are the names of the other business applications (Point of Sale, Accounting, CRM, ERP, etc.) that your company uses?
3. Do you have any recommendations that we could implement to make the Order Management System easier to use?
4. Do you use the software to capture phone orders or just online orders?
5. What are your favorite Nexternal features?
6. What three things most impress you most about Nexternal?
7. Would you recommend Nexternal to a friend?
8. If you had to list your top 3 favorite vendors, would Nexternal be included?
9. Are there any other services you would like to see Nexternal offer?
10. How would you rate your Account Manager's knowledge of ecommerce?
Poor Neutral Fantastic
0 1 2 3 4 5 6 7 8 9 10
11. How would you rates your Account Manager's knowledge of Nexternal's Software?
Poor Neutral Fantastic
0 1 2 3 4 5 6 7 8 9 10
12. How would you rate your Account Manager's responsiveness?
Poor Neutral Fantastic
0 1 2 3 4 5 6 7 8 9 10
13. Do you have any other feedback about your Account Manager?

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