When I attempt to process a credit card refund, I receive the error, "The referenced transaction does not meet the criteria for issuing a credit." What does this mean and how do I fix it?
Typically, this message indicates that insufficient time has passed since the payment capture, and thus a refund cannot yet be processed. You might try a "Void" instead or try the operation the next day. Contact your gateway provider if the problem persists.
If you are interested in obtaining a quote to see if your merchant account fees could be reduced, please click here.