I have tried multiple times to refund an order. I keep getting the error, "does not qualify for refund". What does that mean and how do I refund a customer?
If you captured funds on the same day that you are trying to issue a refund, you will likely get an error message saying that the order does not yet qualify for a refund. This is because your processor hasn't batched the transactions yet. In this scenario, you are best off voiding the transaction.