Setting up Online Real-Time Credit Card Processing, Accept Visa, Accept American Express, Accept Mastercard, Payment Gateway
Question:
How do we setup Nexternal to process credit cards online? How do I set up a payment gateway?
Response:
Nexternal has partnered with several companies that can provide processing gateways. Please visit Settings / Compatible Software - Edit / Payment Gateways in the Order Management System for more information or contact your account executive.
A Payment Gateway is a company that provides online credit card processing services. Integrating with a payment gateway enables the processing of a credit card order simply by clicking the Process Order Payment button in the Orders section. You may also process orders in bulk from Orders/Batch Process, and initiate customized credit card transactions (capture of partial payments, refunds, voids, etc) from the Transactions Terminal for a given order, available from the Order Detail screen. You may also use the Transactions Terminal to review past transactions for a given order, and the Credit Card Report (Orders/Report) to create a report of transactions over a Date Range or Order Number Range.
In addition to signing up for the gateway service, you will also need to create a merchant account at a merchant bank. The gateway that you choose will assist you in completing this step. If you have a preexisting merchant account, the gateway may be able to work with this account, although in many cases you will need to create a new account. Please contact the gateway provider directly if you have questions regarding this process.
Typically a gateway will charge a setup fee, a monthly fee, and a small per transaction fee. Additionally, a merchant bank will typically charge a monthly statement fee, a small per transaction fee, and a percentage of sale or "discount rate". These fees can vary widely depending on the gateway chosen, the merchant bank chosen, and your company's credit history. Please contact the gateway provider directly for more information regarding fees.
Tip: If your gateway offers an "Auto Settle" or similar option, Nexternal recommends activating it for your convenience.
Note that gateways are mutually exclusive -- you may not use multiple gateways simultaneously.
The three payment gateways that are currently integrated with Nexternal are:
1) Authorize.Net
2) Paypal Payflow Pro
3) Chase Paymentech
Authorize.Net is a popular and dependable payment gateway offered exclusively through authorized resellers. Nexternal has developed a relationship with one of those resellers, e-onlinedata, to offer the Authorize.Net service. If you interested in Authorize.Net, please click the Sign Up Now link to initiate the application process with e-onlinedata.
Once your Authorize.Net account is live, go to Settings / Compatible Software - Edit / Payment Gateways / Authorize.net. Enter your Authorize.Net API Login ID, and your Transaction Key, Password, or both (which to use depends on the configuration of your account) in the appropriate fields. This will activate the integration.
If your Authorize.Net was created in 2006 or later, (a) it is likely that your API Login ID is different from the Login that you use to access your Authorize.Net Virtual Terminal, and (b) you should enter only a Transaction Key and not enter a Password.
Once your Authorize.Net account is live, Nexternal strongly recommends that you mark the State field as not required for both Billing Information and Shipping Information at Account/Virtual Terminal Settings in the Authorize.Net Virtual Terminal. If the State field is instead required, Authorize.Net will return an error when an order with a Bill To and/or Ship To Address outside of the United States and Canada is processed.
Note: Nexternal connects to Authorize.Net via the Advanced Integration Method (AIM).
Payflow Pro is a popular and robust payment gateway offered by Paypal, and through authorized resellers. If you wish to sign up for Payflow Pro, Nexternal recommends that you do so directly through the Paypal web site.
Once you have successfully activated your Payflow Pro account, you may integrate the service into your Order Management System by entering your User (or User ID), Password, Partner, and Vendor (if needed) in the fields provided under Settings / Compatible Software - Edit / Payment Gateways / Payflow Pro . All fields are case sensitive, and any mismatch will cause the integration to fail.
Tip: The Vendor is normally the same as the User; if this is the case, you may leave the Vendor field blank. Specify a Vendor only if it differs from the User.
Note: Take care not to confuse Payflow Pro with Payflow Link. Payflow Link is not compatible.
Chase Paymentech is a subsidiary of Chase Bank, and serves as both a gateway (known as Orbital) and a merchant bank. Thus, Chase Paymentech simplifies the process of accepting credit cards online by providing all of the necessary services under a single umbrella.
At this time, the Chase Paymentech gateway is supported only for clients who have an existing account. If you wish to use an existing account, you may enter your MerchantID in the box provided; if you do not, please sign up for an account with Authorize.Net or Payflow Pro instead.
Notes:
If you need to contact Chase Paymentech, please call 866-853-3843 for Advance Product Support (application issues) and 866-645-1314 for Orbital Support (issues with processing) and 888-807-5874 for general support.
Your Online Store and Order Management System are compatible only with Chase Paymentech's Tampa platform; the Salem platform is not supported.
