I have been successfully using the Nexternal interface with Endicia until now, when I keep getting an error message telling me I need to reset my pass phrase. I have changed my pass phrase in both systems as instructed, and the systems are still not talking to each other. How do I fix this?
The problem is on the Endicia side of things, not in Nexternal. Here are our suggestions:
First, do the following - Have an Endicia agent enter a “permanent” pass phrase into your Endicia account. Then in your Nexternal OMS, go to Settings/Compatible Software/Online Shipping Tools/Endicia Label Server/Manage/Edit passwords/synchronize pass phrase...and check "EDIT pass phrase". Select the "Synchronize Pass Phrase" option and enter the permanent pass phrase there. Do NOT reset the pass phrase. Then hit submit.
This should solve the problem. If it does not, you may have to open a new Endicia account, close the current account, and re-integrate the new account into Nexternal. Leave reset as is