How do I activate Nexternal's Amazon Marketplace integration to sell my products on Amazon?
First, sign up for Amazon Seller Professional account through the link in your Order Management System, in Settings / Compatible Software / Amazon Marketplace / Signup. Next, you will need to give Nexternal developer access to your Amazon seller account. You can do this by clicking the "Configure My Merchant Account" button in the Amazon Marketplace section of the Order Management System (Settings / Compatible Software - Edit /Amazon Marketplace). After clicking the button, you should see a pop-up. Log into your Amazon Seller account. Follow the instructions listed on the Nexternal Order Management System directly below that "Configure My Merchant Account" button in order to give Nexternal developer access to your Amazon account. During this process, Amazon will give you a Seller ID and MWS Auth Token, which you may paste into the Seller ID and MWS Auth Token fields (Settings\Compatible Software\Amazon Marketplace). Be sure to also note your Marketplace ID.
You must edit each product that you wish to include in the Amazon Marketplace. (This cannot be done via import).
In order for a product to be listed in Amazon it needs to be setup first in Amazon's Seller Central before it can be synchronized with the Nexternal Order Management System.
If the product does not yet exist on Amazon your product will be considered a Marketplace Listing. Create your Marketplace Listing in Amazon Seller Central, and then select "This product is already listed in my Amazon Seller Central account" as the Sync Option in the Nexternal Order Management System (edit the Product / Next / Amazon Options) and enter the Merchant SKU listed for the product from Seller Central.
If you are already selling this product on Amazon, you can log into Amazon and pull the Merchant SKU from each product and plug that into Nexternal in each individual product (edit product / Next / Amazon Options) and select "This product is already listed in my Amazon Seller Central account".
If the product is already listed in Amazon by another seller then you will not need to create the product again in Amazon, and your product will be considered a Marketplace Offering. In this case select Help me list this product on Amazon, enter a valid Amazon ASIN, ISBN (Products\Marketplace Options\ISBN) or UPC (Products\Marketplace Option\UPC), and click the Find Product button to search the Amazon Marketplace for a match. If one or more matches are found you can click the Create Listing link following the product name to use the Amazon offering tools to help you create your own offer listing. (If you are having trouble validating your products, click here).
For the first import, the Product Price defined in the Order Management System (Products - edit / Next / Amazon Options / Product Price) will be used. If a price is not defined here, the integration will determine the price based on the product's pricing model (Products\Product Pricing). If you do not wish to regularly synchronize the product price with Amazon, you can disable this feature in the Amazon Marketplace settings (Settings\Compatible Software\Amazon Marketplace\Sync Product Price).
Next, go to Settings / Shipping - Edit / Next (taking you to page two). Shipping Option Mappings helps determine how Amazon shipping methods are handled in Nexternal. Amazon limits their shipping methods to four options: Standard, Expedited, Second Day and Next Day. To properly represent an order in the Order Management System, our system needs to know which shipping method in Nexternal to use when a particular Amazon shipping method is downloaded with the order. The Amazon Shipping Option Mappings section allows you to define which Nexternal shipping methods to use when processing Amazon shipping methods. You may not use "Best Method" for Amazon order mapping.
You will also need to log into Amazon Seller Central and configure your tax and shipping settings on the Amazon side.
Other options available in Settings / Compatible Software / Amazon Marketplace
The Sync Product Price option controls whether or not the product price is regularly synchronized with the Amazon Marketplace. For the first import, the Product Price defined in the Order Management System (Products\Amazon Options\Product Price) will be used regardless of if this option is enabled or disabled. If no Product Price is defined in the product's Amazon Options, the integration will use the pricing settings defined for each product (Products\Product Pricing). If Sync Product Price is disabled, any imports done after the first import will not include the product price. This will allow you to change the price within Amazon without worrying if the integration will override it in the future. If this option is enabled, the integration will use the Product Price (Products\Amazon Options\Product Price) every time the product is updated via the integration. If the Sync Product Price option is enabled, all changes to the price of the product should be made from the Amazon Options for each product (Products\Amazon Options\Product Price).
The Sync Inventory option controls whether or not the product's inventory is regularly updated in the Amazon Marketplace. If Sync Inventory is enabled, the product's inventory will be updated in the Amazon Marketplace with the inventory amount maintained by Nexternal. If this option is disabled, the first import of the product will have an initial inventory amount, but future imports will not include the inventory.
When you need to cancel an order: If the order has not been marked as Shipped in the Order Management System, and the shipment has not been processed in Amazon Seller Central, you can click the "Cancel Order" button for the order in Seller Central, and the next integration cycle on our servers will update the Order Management System order status to cancelled.
If the order is already shipped in Amazon Seller Central, you will have to click the "Refund Order" button and go through the steps on Amazon to refund it. To complete the process, notify your Nexternal account manager of the canceled order (providing the order number). Nexternal will manually complete the process to update your Order Management System to match the canceled order status.
Processing and Managing Amazon Orders
Orders come into Nexternal as unbilled status. Once the order is shipped, and that shipped status is synched over to Amazon, then Amazon will pass back the status "Paid" to Nexternal.
Printing labels for Amazon orders in Nexternal can be done in the same way as other orders. Click the "Shipping Labels" button at the bottom of an order page, and proceed as usual. Or, you can batch process your labels.
Nexternal does not handle payment of Amazon orders. All payment and credit card processing is handled in Amazon.
Amazon allows a 45 minute window for a customer to modify his/her order from the time in which the order was initially placed. Nexternal only pulls orders into the system once they have passed this window. Once the order is in Nexternal, it cannot be modified (note that there is no edit pencil).
Amazon orders are classified as Internet orders (Placed by), and Payment Method (Amazon). If you would like to see reports for Amazon orders exclusively, first search Orders / Advanced Search/Sort / Order Search / Payment Method - Amazon. Then go to Reports, and select Results of Current Search.
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