Issuing a Refund Or Partial Refund To a Credit Card
How do I issue a credit card refund to a customer?
If you are using a Payment Gateway to process credit cards in real-time, you may issue a full or partial refund from your Order Management System against any order for which funds have been captured. First click the order number then click the Credit Card Terminal button to access a Transaction report for that order. Click the Refund button. This window presents up to 3 options for the Refund Amount: Full Amount Captured, Amount Captured Less Shipping, and Other Amount (i.e. write-in amount).