Changing Order Status To Canceled - Declined Credit Card
Question:
If I change an order's Billing Status to "Declined CC", does that automatically send an e-mail to the cutomer notifying them of the status (similar to the shipment email)?
Response:
In order for the customer to receive an automatic e-mail notifying them of a cancelled order and why, you will need to change the status to Cancelled in the Order Status vs. the Billing Status.
