loyalty point revocation, revoke loyalty points delete loyalty points
How do I manually delete a customer's loyalty points?
From the customer list page in your OMS, click on the last name of the customer whose points you wish to delete. That brings you to the customer record summary page, and if you scroll down you will see their loyalty points.
To the left of each grant of loyalty points there is a black circle arrow icon. When you hover over that icon, it shows that this icon is for revoking loyalty points. Click that icon, and say yes when asked if you really want to revoke the points.