Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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A customer put a preferred delivery date and now needs to remove it. How do I do this (remove the red truck symbol) and return it to regular ship date.
How do I change an order from Pick Up to Ship after the order has been placed and credit card charged, and how can I then charge the shipping?
Please clarify the order "status" definitions... Which selection will put the product into inventory and which one does not .
I just ran a batch of orders and have lots of declined credit cards. What is the best way to contact these customers?
I use a drop ship model. When a customer places one order which requires fulfillment from two different vendors, does the Order Management System split up the order by vendor automatically? How are shipping charges handled?
Can you point me to a definition/description of the "Return-Customer" Order Status? We sometimes have customers wo return items for various reasons. This merchandise needs to be added back into inventory, and we need to generate a credit memo for the customer. We DON'T want to just cancel the item . . .
How can I split an existing order that was placed to ship to one address, so that it will ship to different addresses?
Can I print a daily manifest to take to the post office
Can I change an existing order to ship items to two ship to locations?
When running a wine club order, how are the shipping labels for FedEx produced for printing?
How do I download a report of write-in attributes?
I have reps that place orders through my Order Management System. However, I only want reps to be able to see customers and orders that they are responsible for. Is that possible?
I would like to limit the number of Ship To Addresses that a customer can place in a single order. Is that possible?
I have a customer that wants to send the same wine order to 12 different addresses. How do I create one order that I can charge all at once and ship to 12 different customers?
The "IP address does not match the billing address" error is coming up for a customer who is out of the country right now. He still wants to order - how do I proceed?