Nexternal eCommerce Platform Knowledge Base
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With Gift Certificates activated in the Order Management system, why do the Gift Certificate buttons not appear in the Online Store for some customers?
What happens when the value of the purchase is below the value of the gift certificate? In particular, what happens to the unused value ($) of the certificate?
Is it possible for a customer to order a gift certificate and pay for it with their existing gift certificate?
Are the gift certificates available through Nexternal only electronic gift certificates? What if we want to offer a hard copy that we will mail to customers? Could they redeem that hardcopy gift certificate online and/or at our physical stores?
What does it mean when a gift certificate has a red X next to it?
How do I send an electronic gift certificate to my customer after they have placed an order?
When are Gift Certificates reflected on our sales reports? When they're purchased or when they're redeemed?