Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
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Settings / Security Settings
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Sometimes a credit card gets rejected the first time and accepted on the second request. We're not getting the authorization code for the second attempt. How can we get this value to export?
Where do I set the limit for the number to times a customer can attempt to enter their credit card information after being declined during checkout?
I accidentally processed a payment for an order and need to reverse that. How can I do that so the order remains there and I can process when the order actually ships?
I am using PayPal Payflow Pro payment gateway. When trying to process an order I receive this error: "User Authentication Failed". What does this mean?
We process credit cards using Authorize.net. How can we get our order number generated by the Nexternal system to show as the invoice number Authorize.net uses in their reports?
How can I resolve the following error when processing credit cards with Paymentech? Security Information - agent/chain/merchant is missing
How do I partial bill an order?
How can I view the credit card transactions and their results for an order in the Order Management System?
When processing credit cards via a Gateway, what determines whether the Order Number is used as the Gateway Order Number, versus a separate 4 or 5 digit number?
What is an AVS?
How do i charge / process a credit card payment?
How do I activate credit card authorization?
Can I issue a refund to a credit card that has expired?
With respect to credit card transactions, what is the relationship between AVS and transaction status?
With regard to split orders, how can we charge the customer for only the items that are available to ship without having to charge the whole order amount including items that are on backordered/unavailable?