We keep missing questions put in by customers. How do i set for email notifications if a customer send in a question (same way when they send a review)?
Response:
Be sure to set up question notifications, found in your OMS under Questions / Setup. Check the "Question Notification" option, which controls whether or not an e-mail is sent to the Primary Contact and any Secondary Contacts when a new question is submitted by a customer in either the Internal Help Desk or the Online Store. Then be sure that you have set up the account where you would like to receive emails as a primary (Settings / General information) or secondary contact (Users / Edit / Secondary Contact). For Reviews, be sure to activate "Review Notification" under Reviews / Setup also.
We take your privacy seriously. The information you submit in this form will only be used to set up your free trial and correspond with you about the Nexternal eCommerce Platform. We will never sell it to a third party.
We take your privacy seriously. The information you submit in this form will only be used to correspond with you about the Nexternal eCommerce Platform. We will never sell it to a third party.
The email address you submit in this form will only be used to subscribe you to our bimonthly eCommerce tips. We will not use your email address for anything else, and we will never sell it to a third party. We dislike spam as much as you do, and we take your privacy seriously. You can be removed from our list by clicking the unsubscribe button at the bottom of any email.
