How do I charge shipping on a pick up order that has to be changed to a ship order?
If the order is eligible for an automated conversion, you will see a "convert to ship" button above the line items when you open the order (do not click the edit pencil on the order).
On the following page, select the shipping address for the customer (you should have a link to the customer's entire saved address book, and you may enter a new address as needed), select a shipping method, select a shipping rate, and indicate whether you would like tax to remain the same or for tax to automatically recalculate based on the order changes.
Finally, if you would like the system to automatically email the customer, modify the email as well.
The order will recalculate with these changes at the bottom of the page, where you can see if there will be additional charges or refunds to the customer when the order is processed.
You may submit the order and send your email, or just submit the order. When you submit the order, the order will be captured (any balance due will be fully captured, or if the order modifications resulted in an over-charge, the balance will be refunded). The order will be converted to a pickup order, but it will retain the same order number.
We take your privacy seriously. The information you submit in this form will only be used to set up your free trial and correspond with you about the Nexternal eCommerce Platform. We will never sell it to a third party.
We take your privacy seriously. The information you submit in this form will only be used to correspond with you about the Nexternal eCommerce Platform. We will never sell it to a third party.
The email address you submit in this form will only be used subscribe you to our bimonthly eCommerce tips. We will not use your email address for anything else, and we will never sell it to a third party. We dislike spam as much as you do, and we take your privacy seriously. You can be removed from our list by clicking the unsubscribe button at the bottom of any email.