Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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When a new customer registers how can we hold till approved? We need to verify before they can shop.
Is it possible to change a group customer type all at one time or do I need to change one at a time?
Can a customer see activities that are listed?
Is there a way to do a search for customers who have only purchased once in the past. Would like to perform a search for single order customers from three months ago.
How does a customer update their credit card information online?
How do I find out how many club members we have in Nexternal.
Is there a way to search for customers that have created an account, but have never placed an order?
I want to start an email newsletter. What email marketing software do you recommend for use in conjunction with Nexternal?
Up till recently, when adding a new customer we were required to type the email in twice. Now it is only requiring this once. How can we change it back?
Can you explain what Follow-up date does?
How can I add the question "How did you hear about us?" to the shopping cart checkout process?
When using the customer cleanup function to merge duplicate accounts, will credit card numbers be saved from both accounts?
Is there a way to view transaction history regarding customer information; i.e. when was customer information entered in the system and by whom? Was it edited and by whom?
When a customer enters their contact information to be added to my Mailing List on my web site, Is there a way this just gets entered into Nexternal rather than me having to import it into Nexternal?
Hi, Is there a way to export customers into excel with additional addresses?