Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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How to check postal balance and last deposit details in Endicia? How do I add more postage through Nexternal?
I am using the Nexternal / MailChimp connection. When my customers first get added to my database, they default to customer type "Consumer". I change them later into a different customer type, but that is often an hour or a full day later. Will that customer type change get updated in MailChimp, or . . .
I am using ShipCompliant with Nexternal. I have the autosynch turned on (in Settings / Compatible Software). I have just modified an order to change the customer's address and add an item to the order. Do I need to re-synch this order, or will the autosynch take care of it?
We do all of our own shipping. How can I edit the shipping price charged to the customer to account for the FedEx costs and our internal costs (supplies+labor)? Is there a simple way to add $.10-20 per pound?
How can I resolve the error "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." when attempting to integrate a 3rd party service with Nexternal?
How do I setup Nexternal to work with eCommerce360 by MailChimp?
My business is not located in the United States. Which payment gateway should I use?
I am using ShipCompliant. I have an order with a Red C next to it in Nexternal. How do I know what's wrong with that order, and how can I fix it?
I activated my ShipCompliant integration. What do the little green, yellow, and red Cs mean?
I'm selling products that require age verification. Is there a way to verify a shopper's age before they can buy my products?
If I turn on the automatic synch for MailChimp, what customer data will be sent to them?
How do I set up Facebook Like and Save discount?
I am using the automated Google Product Search data-feed and recently received an email from Google titled: Data Quality Suspension Warning of Your Merchant Center Account. The email states that I am in violation of the feed specification for Availability. How do I correct this issue?
Where do I find options for social media buttons? Specifically, I'd like to edit the buttons that are displayed when a user is looking at a product. Also, where can I add the option to "like our page and get $2 off your order"? Thank you!
How do I set up my Nexternal system to work with VinNOW?