Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
Page 1 of 71
Browse by Category
Hello If I add an email address to "Additional Notification Recipients", will all the emails including Weekly specials and order details be sent to that address? I would like just shipping status be sent to the additional address.
How do i delete multiple customer accounts that are inactive?
Can I use FedEx OneRate with the Nexternal platform?
Hello! I am trying to figure out how I can make it so customers can change their wine club order after I have created it, is this possible? Thank you!
Am I able to send a quote to a customer
In the process of setting up my Google Merchant Center and Google Shopping Automated Data Feed, I was asked to enter my "File URL" under Google Merchant Center > Settings > Fetch Schedule. What "File URL" should I enter into Google Merchant Center?
If I remove a product from being available for subscription will previous subscriptions to that product stop or how can I keep existing subscribers active and not take on new subscribers?
I need to stop customers from being notified by system email when their CC needs updating. AND / OR shutting off all subscriptions during the time period we cannot ship out because of the COVID19 virus.
how do I get total sales for a specified date range?
How can I search amount of sales last year for a particular product?
Do any of your clients work with the eCommerce platform Emma? It requires an open API for it to work directly with Nexternal. I was wondering if this was something straight forward to do.
Hi, how would we set up a coupon code for a "buy one, get one 1/2 off" promotion?
How do I run an Order Search report to see orders where I have added a tag?
How do I add an extra charge to orders when a customers use a credit card?
Can I edit a current order's item number to be a different item number, or do i have to cancel the current order and reenter as different order. In other words, how do I modify the line items in an order that's already been placed?