Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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Can I edit a current order's item number to be a different item number, or do i have to cancel the current order and reenter as different order. In other words, how do I modify the line items in an order that's already been placed?
We have added a new customer custom field that is now required. Is there a way to bulk edit this field for all the customers who existed prior to creating this required custom field?
Can Gift Certificates be sent anonymously? How can a customer purchase a gift certificate secretly for someone else?
In Categories, then once clicked on a Category, and the section where you can change the order it shows - what is the difference between "Change Order" and "Change Engage Order"
How can a run a report that shows only new customers in a specific time frame?
Is there way to search for sales report by vendor -- and choose dates. For example I would like to know how much product I sold of a particular vendor in a years time.
Assuming a merchant has licensed TrueCommerce Connect to pass orders from Nexternal to QuickBooks or an ERP, how long does it take for an order to download to Transaction Manager from Nexternal?
How do I manually delete a customer's loyalty points?
I want customers to be able to only create one account per email. How do set this?
How do I remove the Google+ button/link now that Google has killed it.
How do I run a report that shows how frequently a customer ordered products and how much revenue was generated from their orders?
Can loyalty point redemption be set up to apply to shipping? And if so, to just shipping charges?
How can I make a coupon pop-up when they enter our store front? I thought it was Autocoupon with priority "1"?
How do I delete reviews that I don't want to post?
Is there a way to change an order after it is already completed?