Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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I'm setting up shipping, and I'm using Endicia. Everything is working, but my RTR, OIA, and STT boxes are not available for USPS Parcel Select. I cannot pull in real time rates. Do you offer Real Time Rates for Parcel Select?
How can we verify the accuracy of a shipping address, or warn the customer if they've mis-typed their address?
How do I print a shipping label using Endicia?
Can we set up a turnaround time for pickup orders?
I am trying to generate a UPS label and I keep getting this error: "Invalid Authentication Information". How can I fix this?
I have activated a coupon whereby a customer can receive a free item if another is purchased. The problem is the free shipping threshold is met and now the customer is getting a free item plus free shipping. How can I change the shipping cost calculation so that the free item price is not included in . . .
I can't find England in the shipping section. Where is it?
I am considering buying the Dymo printer. Is this compatible? If not, what do you recommend?
How do we adjust setting for number of allowable characters for "ship-to address"?
If I indicate in the shipping section that I will not ship to a certain country (Italy), how does that look in the storefront? Will it still be an option to customers? Will they get an error message?
Where do I find the amount that I've set for a handling fee?
I ship using FedEx. Where do I go within my Nexternal Order Management System to register my FedEx Account?
If I cancelled (and refunded)an order that was already processed for shipping, are we charged for UPS?
I have inventory that ships from several different locations. How do I set up multiple Ship From locations?
How can I block purchase, order processing for ship-to address which is a P.O. Box?