Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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How do I find the number of Active customers I have in Nexternal?
How would I flag "Big Buyers" in our system under customers?
How do a search for all customers of a specific type (ex. Club Members, Business Customers, etc.)?
How do I remove a customer from the mailing list?
How do I mark a customer as Inactive? And how do I make an inactive customer Active again?
How do I delete an activity type?
Can I run a report showing only 'NEW' customers?
I would like to run a report that shows the return customers to our web store. Is that possible?
When merging customers, what happens if you select the "merge addresses", vs. what happens if you don't select "merge addresses"? The explanation is not clear to me. I want to retain all addresses when I merge so that I can review and edit/delete them manually. How do I retain ALL additional addresses . . .
how to pull a customer report by zip code and state?
Is there a way to be automatically notified if a customer makes an address or credit card update to their acccount?
I want to run a report for a specific category? During a specific time frame. I need to end up with the names of the customers who have ordered from this category during this time frame...simple but we cannot figure out how to do this....please help!
I have a cash customer and do not have his email, address or phone number, but would like to run his order through my online checkout. How can I do that without all his information?
how do I print out a list of all customer addresses?
Is there an automated way to apply a discount on orders placed for specific states?