Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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How can I or a customer locate tracking or order status information?
How do we set up Nexternal so products can be shipped from multiple warehouses?
How do I print an invoice?
One of the products we sell can only be shipped overseas. Is there a way to put a restriction on that without affecting other products?
How can I view canceled / old orders?
I have placed a test order. Will I be billed for my test?
How do I change an order item status that was accidentally marked as Shipped to Backordered?
Is there a way to print new orders as they come in, one at a time?
What is the best way to print new orders?
The statistics in my order management system show a few products being added to shopping carts and I have a few new customers added, but I haven't gotten any orders. Is that possible?
I have several vendors that we offer wholesale prices to. Can I configure the catalog to allow a vendor to purchase products online at wholesale prices?
How do I edit or change an order?