Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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Is there a character limitation on the Customer Comments/Notes field?
How can I delete a Custom Field and all of its associated data?
Can I price products according to Customer Type? For example, a distributor would see one set of pricing, reseller different and direct still different
We have customers ordering from the site that are bypassing our Customer Custom Fields and entering nothing. Why might this happen?
Where can I collect visitor information (E-Mail Address, First & Last Name, etc.) and adds that information to my customer list?
How do I export customers?
How do I delete a customer?
How do I import my customer list?
How can I edit the email messages a customer receives upon placing an order and notification that the order has been shipped?
Can a customer change his or her account password?
How do I set up user access to the B2B store?
How do I set up a wholesale pricing structure? What if I do not want to have these prices available to the retail customers browsing our online store?
How can I find a customer without their order number.
What happens when people click on the unsubscribe button at the bottom of their bulk email?
Is there a way to retrieve a customer's password or to send it to a customer if they have forgotten their password?