eCommerce Platform Updates

11/21/2019   Credit Card Report Enhancements - New options are now available on the Credit Card Report which complement our new Pay Invoices feature.
11/21/2019   Pay Invoices Online - Merchants may now offer customers the option to pay their Invoices via credit card in the “My Account” section of the merchant's store.
11/21/2019   Customer Type Import - Clients may now add new customer types to their system by using our new Customer Type Import.
11/21/2019   Amazon Handling Time Override - Customers synchronizing available product inventory to Amazon are required to communicate a Handling Time to Amazon. We are now offering an override on the product level for products whose handling time differs from the global setting.
11/21/2019   Google Shopping Feed Update - A new "Shipping Label" option has been added to the Google Shopping feed.
11/21/2019   Vendor Code - A new Vendor Code field is now available on each vendor record.
11/21/2019   Override Order Lock - When an order is locked, a new unlock option is available to OMS users which allows the Purchase Order number to be edited on orders paid via Invoice billing.
7/30/2019   OpenEdge Payment Gateway - Nexternal is now integrated with the OpenEdge Payment Gateway.
7/22/2019   Quick Reorder in Engage - This simple feature allows an Engage user to open a customer's previous order, click the Reorder button, and the Engage cart instantly reloads with the contents of the previous order.
7/22/2019   Capture Customer Images in Engage - Engage users now have the ability to capture images of customers and save them to the customers' profiles.
7/16/2019   TrueCommerce Connect - Pickup Triggers - Clients passing orders to third party business systems via TrueCommerce Connect may now rely on the same triggers to send both pickup and ship orders to Transaction Manager.
7/9/2019   New Order History Search Option - A new search option was added which allows clients to identify and quantify customers who have ordered a product in a specific category with a specified price rage.
7/9/2019   Batch Processing Usability Enhancements - Several enhancements were made to the Batch Processing section of the Order Management System for increased efficiency, including the ability to skip past the results preview and the ability to save user-specific batch processing settings.
7/9/2019   Forgotten Password Feature Added to Direct Checkout Pages - A Forgotten Password Link was added to our Direct Checkout pages, offering a path to order completion to customers who are experiencing difficulty with passwords.
7/9/2019   Age Gate - Clients may set a minimum age required for customers to be able to purchase products in the online store. If the customer's stated date of birth does not meet the minimum age requirement for purchase, he/she is blocked from proceeding with the order.
7/9/2019   Coupon Application to Normal Status Products Only - New coupon option offers the ability to apply discounts to products with normal status only.
5/30/2019   Option to Import Shipped Merchant Fulfilled Orders from Amazon - The Import Fulfilled by Merchant Orders option allows you to import Amazon merchant fulfilled orders whose status is "Shipped".
5/1/2019   Engage Product Display Order Control - Clients using the Engage application may set the display order for products within a category, now allowing for a display order within the app which differs from the client's storefront display.
4/17/2019   Guided Tutorials - This new menu option offers step-by-step instructions for common tasks and guided tours of the OMS.
4/17/2019   Campaign Tracking - When customers originate an order from a URL that uses standard Google Analytics utm tracking variables or Mailchimp campaign links clients can look at the order and see which marketing campaign generated the order.
4/17/2019   Mailchimp Product Recommendations - We have modified our integration with Mailchimp such that clients using this integration now may take advantage of Mailchimp's Product Recommendations feature.
4/17/2019   Customer Notes Hover Display - Clients using the Order Notes Flag to draw attention to orders containing Customer Comments may now view the entire Customer Order Comments in the OMS by hovering over the Order Notes Flag.
4/17/2019   New Amazon Standard Shipping Mapping - Clients using the Amazon marketplace integration may now map Amazon orders using Standard Shipping to separate shipping services for Residential and Business shipments.
4/17/2019   Enhanced Inventory Report by Location & Shelf Import - Clients using our Enhanced Inventory module may now benefit from these two new enhancements which allow them to manage inventory more efficiently.
4/17/2019   Disable Fulfillment E-mails Option - When this option is activated for a product, fulfillment e-mails will not be sent when orders containing such products are marked fulfilled.
4/17/2019   New FedEx Packaging Options - Clients may now specify separate packaging for FedEx Ground (including Home Delivery) versus FedEx Express shipments.
1/21/2019   Automatic Order Splitting and Split Order Processing - The Split Order Processing option automatically separates order line items into different numbered segments, allowing the segments to be processed separately. This option is particularly useful if you regularly take orders that contain a mixture of in-stock and out-of-stock products and which to process and fulfill them on an as-available basis; or if you regularly take orders with multiple Ship-To Addresses, Ship-From Addresses, or Pickup Locations, and which to process and fulfill them separately.
1/21/2019   Captchas Added to Multiple Storefront Features - Captchas have been added to several features visible in desktop and mobile stores.
1/21/2019   Reviews Export - Clients now have the option to export reviews of their products to Excel or Access.
1/21/2019   Integration Lock Override for XML Tools and TC Connect - We now offer a checkbox that allows the OMS user to unlock the customer record and modify the locked fields.
1/21/2019   Master Images Added to Product Import - On the primary Product Import (Products / Import / Product Import) we have added an option to use Nexternal's new Master Image functionality.
11/1/2018   Engage Customer Notes - Users of our Engage i0s application may now easily view, edit, and add new Customer Notes through the app.


11/21/2019 -- Credit Card Report Enhancements

New options are now available on the Credit Card Report (Orders / Report / Credit Card Report) which complement our new Pay Invoices feature. These options help track credit card transactions from an accounting perspective. Clients may choose to include transactions associated with orders paid by Credit Card, orders paid by Invoice, or both. Extra columns of data have also been added to these reports for accounting convenience. PO Number column is present when the report criteria is Invoice Only. Payment column is present when the report criteria is Credit Card and Invoice, indicating if the transactions relate to an order with the payment method Invoice (INV) or Credit Card (CC). Note that these new options are only displayed if the Pay Invoices feature is active (Settings / Billing Options / Invoice / Allow Customers to Pay Invoices in My Account).

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11/21/2019 -- Pay Invoices Online

Merchants may now offer customers the option to pay their Invoices via credit card in the “My Account” section of the merchant's store. When this feature is active, a Pay Invoice button will appear on each eligible order in the My Account section. A text link will also appear in the My Account section next to each eligible order’s order status. These links lead to a new page where the eligible orders are shown in a table, along with dates, amounts, and PO numbers (if used). The customer may select one or more invoices they wish to pay, and the total amount of all selected Invoices is tallied at the bottom of the page. The customer may choose to use a new or saved credit card to pay the Invoice(s).

If the payment is submitted successfully, a confirmation message will be displayed and the order status will switch to Paid. The customer may wish to print a fresh copy of their Invoice, showing the amount paid, date, and type of credit card used.

Although the customer may pay multiple invoices with a single click, each invoice payment will be processed as a unique transaction with its own transaction ID number.

This feature may be activated in Settings / Billing Options / Invoice / Allow Customers to Pay Invoices in My Account. Also, merchants may control which invoice orders are eligible for payment based on their billing status: Billed and Unbilled, or Billed.

In order to offer the customer the ability to print their invoices, the OMS must also be configured with the following three options activated: Invoice Show Payment and Expose Invoice to Customer (both in the Settings / Site Options / Invoices & Packing Slips), and Share Payments with Customers (in Settings / Payment Gateways / Preferences).

To implement this feature, please see the guided tutorial available in your OMS.

Note that new options have been added to the Credit Card Report, which complement this new feature.

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11/21/2019 -- Customer Type Import

Clients may now add new customer types to their system by using our new Customer Type Import (in Customers / Import / Customer Type Import). This is a time-saving and convenient new option for clients who have a large number of customer types and prefer working offline in a spreadsheet format. The import does NOT delete, update, or replace any customer types.

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11/21/2019 -- Amazon Handling Time Override

Customers synchronizing available product inventory to Amazon are required to communicate a Handling Time to Amazon, which is the number of business days between the date the order is placed on Amazon, and the date upon which the order is expected to be shipped. We are now offering an override on the product level for products whose handling time differs from the global setting in Settings / Compatible Software / Amazon Marketplace.

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11/21/2019 -- Google Shopping Feed Update

A new option has been added to the Google Shopping feed (Products / Export/Traffic Tools / Marketplace Exports / Preferences ). Selecting the new “Include Shipping Label” checkbox will populate the Internal Name of the product’s primary Ship From Address as the Shipping Label. The Shipping_Label attribute allows Google Merchant Center users to configure specific shipping rates to products sharing the same Shipping_Label in Merchant Center. More information is available in the Google Merchant Center. https://support.google.com/merchants/answer/6324504?hl=en

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11/21/2019 -- Vendor Code

A new Vendor Code field is now available on each vendor record. This field may be convenient to facilitate integrations with third party vendors and is critical to clients working with ecUtopia for dropshipping. Vendor codes have also been added to our XML API in the ProductQuery and OrderQuery Reply schemas.

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11/21/2019 -- Override Order Lock

When an order is locked (via the XML tools Integration Lock option), a new unlock option is available to OMS users which allows the Purchase Order number to be edited on orders paid via Invoice billing. When the user unchecks the box, the PO number field is unlocked, and a warning message displays on the screen. The warning indicates the potential impact of the action on third party integrations, but allows the user to proceed with the edit.

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7/30/2019 -- OpenEdge Payment Gateway

Nexternal is now integrated with the OpenEdge Payment Gateway. Some benefits of using OpenEdge include:

  • Decline Minimizer - This service automatically updates lost, stolen and expired credit cards on a nightly basis, ensuring saved card transactions process successfully.
  • Tokenization - Full Credit Card numbers are replaced by digital "tokens" and cardholder data is stored securely by OpenEdge.
  • Shared Gateway for Engage with EMV certification - Clients using TrueCommerce Engage for POS transactions may connect OpenEdge gateway to both products, simplifying setup and consolidating your accounting. EMV-capable card readers allow you to take advantage of the EMV "chip" technology and protect your business and customers from losses due to fraud.
  • Real-Time Reporting - Access OpenEdge's customizable reports anywhere, anytime.
For more information or to sign up, visit https://openedgepayments.com/nexternal/

Once you have been approved for an OpenEdge account, you will be contacted by an OpenEdge implementation representative, who will work with you to enter your OpenEdge credentials into the Nexternal platform in Settings / Compatible Software / Payment Gateways / OpenEdge. For more information, please read the About Text.

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7/22/2019 -- Quick Reorder in Engage

This simple feature allows an Engage user to open a customer's previous order, click the Reorder button, and the Engage cart instantly reloads with the contents of the previous order. It is a great option for speeding up the checkout process when a customer wishes to re-place an identical or nearly identical large or intricate order.

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7/22/2019 -- Capture Customer Images in Engage

Engage users now have the ability to capture images of customers and save them to the customers' profiles. Simply search for the customer and click on the person icon. Select Photo Library and choose from saved images on your iPad, or select Camera and snap a shot!

By default, if the customer has set up a Globally Recognized Avatar picture using Gravatar.com, this image will be used. If a fresh snapshot is desired, simply click on the image to replace it.

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7/16/2019 -- TrueCommerce Connect - Pickup Triggers

Clients passing orders to third party business systems via TrueCommerce Connect may now rely on the same triggers to send both pickup and ship orders to Transaction Manager. To activate this option, check the "Use same trigger for pickup orders" checkbox in Settings / TrueCommerce Connect. If this box is unchecked, Pickup orders will continue to be sent through the TrueCommerce Connect integration only when the order status is Picked Up.

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7/9/2019 -- New Order History Search Option

A new search option was added which allows clients to identify and quantify customers who have ordered a product in a specific category with a specified price rage. Visit Customer Advanced Search / Order History Search to try it.

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7/9/2019 -- Batch Processing Usability Enhancements

Several enhancements were made to the Batch Processing section of the Order Management System for increased efficiency, including the ability to skip past the results preview and the ability to save user-specific batch processing settings.

The Preview Batch checkbox at the bottom of Page 1 provides one or more preview screens (when the Next button is clicked) that allow you to select and deselect individual orders (or segments of orders) for each type of batch processing selected. You may also provide data that would otherwise be missing, such as Tracking Numbers, and, potentially, Shipping and Sale Tax Rates. If the Preview Batch option is off, Page 2 shows only the number of eligible orders, with options to proceed with the batch, go back to Page 1, or cancel. When batch processing large quantities of orders, this is a faster option.

The Save Settings button at the bottom of Page 1 saves the current configuration of the settings on that screen such that those settings become your defaults for Batch Processing. Saved settings are specific to your user profile and do not affect any other user.

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7/9/2019 -- Forgotten Password Feature Added to Direct Checkout Pages

A Forgotten Password Link was added to our Direct Checkout pages, offering a path to order completion to customers who are experiencing difficulty with passwords.

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7/9/2019 -- Age Gate

Clients may set a minimum age required for customers to be able to purchase products in the online store. If the customer's stated date of birth does not meet the minimum age requirement for purchase, he/she is blocked from proceeding with the order.

To activate this option, a Customer Custom Field must be used (Customers / Custom Fields), where each customer's date of birth will be stored. In Settings / Compatible Software / Alcoholic Beverage Tools / Preferences, map the "Date of Birth" field with the Customer Custom field used. In the "Age to Verify" field, enter the minimum age required to purchase products. The "Product Filtering" box allows you to limit the scope of the age restriction to Restricted Products, Alcoholic Products, or All Products. "Location Filtering" also allows you to limit the location to which the restriction will be applied. If a customer does not meet the minimum age requirement you have indicated, you may customize the "Denial Text" which would be displayed to the customer. Finally, you may optionally "Automatically deactivate denied customers" by clicking the checkbox.

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7/9/2019 -- Coupon Application to Normal Status Products Only

This new coupon option offers the ability to apply discounts to products with normal status (i.e. in stock) only. This option makes it easier than ever to run promotions on your available inventory. To activate, check the "Only Normal status products qualify" box under Coupon Application. There is a related additional option which requires that only products with a status of normal are counted toward meeting the Coupon Threshold. To activate this option, click the "Threshold Only Normal Status" checkbox in the Coupon Threshold section.

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5/30/2019 -- Option to Import Shipped Merchant Fulfilled Orders from Amazon

The Import Shipped Fulfilled By Merchant Orders option allows you to import Amazon merchant fulfilled (also known as FBM/MFN orders) whose status is "Shipped". Ordinarily, such orders are not imported into the Nexternal system, since they have been fulfilled externally through Amazon Seller Central. The optional Sync Start field is the oldest (i.e., furthest-back) date that the Amazon import facility will look in order to input shipped FBM/MFN orders. The maximum number of look-back days is 30. Both options may be configured in Settings / Compatible Software / Amazon Marketplace.

If you are using the TrueCommerce Connect (EDI X12) facility, please note that shipped Amazon MFN orders are likely to be processed by the EDI connector into X12 850 documents, depending on the trigger selected in that configuration (Settings / Compatible Software / TrueCommerce Connect / Trigger), so use this option with caution.

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5/1/2019 -- Engage Product Display Order Control

Clients using the Engage application may set the display order for products within a category, now allowing for a display order within the app which differs from the client's storefront display.

The display order may be configured by logging into the OMS, selecting a category, scrolling down to the Products in Category section, and selecting the Change Engage Order button.

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4/17/2019 -- Guided Tutorials

Click on the new Guided Tutorials menu item in your OMS for step-by-step instructions for common tasks and guided tours of the OMS. This update includes just our first set of tutorials, but additional tutorials will be added over time.

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4/17/2019 -- Campaign Tracking

Now when customers originate an order from a URL that uses standard Google Analytics utm tracking variables (https://ga-dev-tools.appspot.com/campaign-url-builder/), clients can see which marketing campaign generated the order, as it is displayed on the order detail view and has been added to the order export. A new report has also been added to the OMS to further aid in tracking the success of campaigns (Orders / Campaign Report). We have also integrated this campaign tracking capability with the MailChimp Campaign Link Tracking tool. Note that the MailChimp integration must be activated in the OMS, and link tracking must be properly configured from within MailChimp.

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4/17/2019 -- Mailchimp Product Recommendations

We have modified our integration with MailChimp such that clients using this integration now may take advantage of Mailchimp's Product Recommendations feature. Mailchimp's Product Recommendations feature uses individual subscriber purchase data to prioritize and promote the store's relevant products. Please visit Mailchimp's website for instructions for how to add this feature to your upcoming email campaigns.

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4/17/2019 -- Customer Notes Hover Display

Clients using the Order Notes Flag to draw attention to orders containing Customer Comments may now view the entire Customer Order Comments in the OMS by hovering over the Order Notes Flag. This eliminates the need to click into the order detail page in the OMS in order to review a customer comment, making order management more user-friendly.

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4/17/2019 -- New Amazon Standard Shipping Mapping

Clients using the Amazon marketplace integration may now map Amazon orders using Standard Shipping to separate shipping services for Residential and Business shipments. This enhancement allows FedEx Ground & FedEx Home Delivery users to properly specify these methods.

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4/17/2019 -- Enhanced Inventory Report by Location & Shelf Import

Clients using our Enhanced Inventory module may now view their inventory levels for all Enhanced Inventory products of a single location via a new report now available in the OMS. To create this report, navigate to Products / Report / Selective SKU Report and select a location from the dropdown. The "Consolidated" option shows an aggregate count for all locations and maintains our legacy functionality. Note that products using regular non-enhanced inventory will only appear in the Consolidated option. When inventory is shared between locations (Pickup and Ship), a "Shares inventory" note is displayed at the top of the report. The values and products in the report are the same when either location is selected. For added convenience, the "Shelf" value for each SKU may also be modified via a new column available in the Product Inventory Import (Products / Import).

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4/17/2019 -- Disable Fulfillment E-mails Option

The Disable Fulfillment E-mails option is specifically designed for clients selling non-tangible products, such as club memberships and events, via their Nexternal platform. When this option is activated for a product, fulfillment e-mails (i.e., Shipped or Ready emails) will not be sent when orders containing such products are marked fulfilled, regardless of the Boolean configuration for Shipped E-mails. This behavior will only occur if all of the product(s) in the order have this option activated. If an order is placed for a product with this option activated and at least one other product that does not have this option activated, fulfillment e-mails will continue to be sent in accordance with the account setting (Settings / Boolean Options / Shipped E-mail). This enhancement eliminates a confusing communication experience for customers while facilitating a more user-friendly order processing experience for clients. This new option may be activated in the overrides section for each product.

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4/17/2019 -- New FedEx Packaging Options

Clients may now specify separate packaging for FedEx Ground (including Home Delivery) versus FedEx Express shipments. This will allow for increased rate accuracy and further facilitate the adoption of FedEx One Rate. These new box configuration options are available in the OMS on a global scale (Settings / Online Shipping Tools / Preferences) and for individual products (Product Override), and may be specified via our XML tools API.

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1/21/2019 -- Automatic Order Splitting and Split Order Processing

The Split Order Processing option automatically separates order line items into different numbered segments, allowing the segments to be processed separately. This option is particularly useful if you regularly take orders that contain a mixture of in-stock and out-of-stock products and which to process and fulfill them on an as-available basis; or if you regularly take orders with multiple Ship-To Addresses, Ship-From Addresses, or Pickup Locations, and which to process and fulfill them separately.

If this option is on, new orders are automatically given Segment Numbers when they contain multiple line item statuses per the Automatic Order Status option (Settings/Boolean Options); or when they encompass multiple Ship-To Addresses, Ship-From Addresses, or Pickup Locations. Segment Numbers are integers, and are sequential, starting with 1, when automatically assigned. You may also assign (or delete) Segment Numbers when editing an order in the Order Management System.

On the Order Detail screen, line items are organized by segment, with options to view the apportioned totals for each; and to change status and process payment (when a credit card is used for payment, and a Payment Gateway is in use at Settings/Compatible Software/Payment Gateways).

Orders are also organized by segment in Fulfillment View (Orders/Fulfillment), with Segment Numbers embedded in Order Numbers, appended with a hyphen (e.g. 102301-1).

Segment Numbers may also be used to facilitate order handling and processing via Batch Processing (Orders/Batch Process), the Order Status Import (Orders/Import), Excel and Access-format Order Exports (Orders/Export), and the XML Tools (Settings/XML Tools).

If you are using Split Order Processing with TrueCommerce Connect (Settings/Compatible Software), orders with Segments are exported with Segment Numbers embedded in Order Numbers, appended with a hyphen (e.g. 102301-1). If the Trigger field is set to In Proccess or Fulfilled, that status condition applies on the segment, rather than order, level.

If you are using one or more Online Shipping Tools (Settings/Compatible Software/Online Shipping Tools), shipping label creation is likewise organized by segment.

When an order segment, but not the entire order, is marked as fulfilled, and the Shipped E-Mail option (Settings/Boolean Options) is on, an Update E-Mail is scheduled for sending to the customer. The scheduled date, as it is for Shipped/Sent/Ready E-Mails, matches the relevant Fulfillment Date. However, the Update E-Mail is scheduled even when the Fulfillment Date is the present date, or in the past; this allows you to fulfill multiple segments of an order in close succession without triggering multiple, potentially confusing, e-mails.

Segment Numbers are for internal use only and are never displayed to customers in the Online Store.

Activate this option in Settings/Site Options/Split Order Processing.

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1/21/2019 -- Captchas Added to Multiple Storefront Features

Captchas (Completely Automated Public Turing test to tell Computers and Humans Apart) have been added to multiple features in the desktop and mobile stores. This added layer of security will be used to block spammers and bots attempting to various features. Captchas have been added to Review Submissions, Question Submissions, Affiliate Signup, Forgotten Password Emails, and Trustee Invitations. The user must simply check a box to proceed.

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1/21/2019 -- Reviews Export

Clients now have the option to export reviews of their products to Excel or Access. Log into the OMS and navigate to Reviews / Export and select a product from the dropdown menu. Results can be further narrowed down by selecting a date range for the submitted review.

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1/21/2019 -- Integration Lock Override for XML Tools and TC Connect

When the XML Tools Integration Lock capability is activated on a Customer Record, such as when clients are using the TrueCommerce Connect integration to push orders into various business systems, the Customer First Name, Last Name, and Email Address fields are locked in the Order Management System. We now offer a checkbox that allows the OMS user to temporarily unlock the customer record and modify the locked fields. Once unlocked, a warning message displays, alerting user to potential consequences of saving a change. Saving the change automatically re-locks the record. This new option provides the flexibility for businesses to be able to keep their customer records accurate and current when customer contact information changes, while still protecting third party integrations. Use this unlock with caution, and be sure to update your third party integration manually to keep records in sync.

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1/21/2019 -- Master Images Added to Product Import

On the primary Product Import (Products / Import / Product Import) we have added an option to use Nexternal's new Master Image functionality. If a Master Image is referenced for a product, when the file is imported, the system will create all the necessary additional images as configured in the Global Image Import Settings. Note that the image must exist on the server prior to the Product Import file being uploaded. If a product uses multiple images, the separate Image Import will still need to be used. If the Master Image is populated in the import, other images may not be configured in the import.

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11/1/2018 -- Engage Customer Notes

Engage users may now view, edit, and add new Customer Notes through the application. When the Customer record is opened, notes are visible at the bottom of the first screen. Keeping customer notes up to date with personalized touches is a great way to make all of your customers feel special when you see them in person.

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