Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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What is Express Order and How and Where is the Express Order functionality enabled?
Can I add an enhanced email for new customers? When a new customer signs up for an account, I want an autogenerated email to be sent "Welcome blah blah". Is this possible?
What is the difference between subscriptions and club orders, and would using subscriptions for clubs be beneficial?
Hello If I add an email address to "Additional Notification Recipients", will all the emails including Weekly specials and order details be sent to that address? I would like just shipping status be sent to the additional address.
How do i delete multiple customer accounts that are inactive?
Can I use FedEx OneRate with the Nexternal platform?
Hello! I am trying to figure out how I can make it so customers can change their wine club order after I have created it, is this possible? Thank you!
Am I able to send a quote to a customer
In the process of setting up my Google Merchant Center and Google Shopping Automated Data Feed, I was asked to enter my "File URL" under Google Merchant Center > Settings > Fetch Schedule. What "File URL" should I enter into Google Merchant Center?
If I remove a product from being available for subscription will previous subscriptions to that product stop or how can I keep existing subscribers active and not take on new subscribers?
I need to stop customers from being notified by system email when their CC needs updating. AND / OR shutting off all subscriptions during the time period we cannot ship out because of the COVID19 virus.
how do I get total sales for a specified date range?
How can I search amount of sales last year for a particular product?
Hi, how would we set up a coupon code for a "buy one, get one 1/2 off" promotion?
How do I run an Order Search report to see orders where I have added a tag?