Nexternal eCommerce Platform Knowledge Base
Credit Card Processing
Customers / Mail Wizard
Settings / Billing Options
Settings / Compatible Software
Settings / General Information
Settings / Security Settings
Settings / Shipping
Settings / Taxes
Settings-Policies, Addenda and Disclaimers
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Is there a way of temporarily turning off the setting which sends the customer an email once an order is marked as shipped? We have a cluster of orders which shipped in July but their status was never updated from "in process" to "shipped" so we wanted to make sure this setting is turned off before marking . . .
How can I add a reference to Nexternal's servers to my Sender Policy Framework (SPF) record in DNS to prevent my e-mail from being flagged as possible spam?
I sent out an email and my BUY NOW link works on the computer, but when folks click it on their mobile phone it takes them to the Nexternal homepage - what did I do wrong?
Is there a way to include an attachment, such as a pdf, with my confirmation emails or my shipped emails?
We need to update the default email for order confirmations. Can you tell me where to change this?
How do I set up the Nexternal & Mailchimp Email Marketing Integration?
I am setting up review reminders. If I edit the review Custom Email Text field, will I be starting with a blank message, or is there some text that is automatically generated that remains? If so, what is it?
Is there any way to turn off the auto e-mails that are sent from Nexternal when we process an order/change an order status?
How do I add a comment to the confirmation page when an order is placed?
How do I reference an image in a email newsletter?