If you are using the WYSIWYG Editor (Company/Boolean Options in the Order Management System) to create Product Long Descriptions, Category Descriptions, etc., you may now insert an image via the Insert Image button on the WYSIWIG tool bar. When specifying an image, the Image URL must be an absolute URL, i.e. the complete path including the domain and image name, and should use the secure protocol https (e.g. https://www.nexternal.com/AccountName/images/ImageName). Image properties may also be specified, including Image Alignment, Border, Description (used as the ALT attribute of the IMG tag in HTML), Width, and Height. The properties of a preexisting image in the WYSIWYG can be accessed by right-clicking on an image and selecting Images Properties, or by selecting an image and clicking the Insert Image button on the tool bar.

The new Insurance Value field (Company/Site Options/Online Shipping Tools/Preferences in the Order Management System) allows you to select which value is used by default when insurance is requested via UPS Rates & Service Selection and UPS Shipping; FedEx Rates and FedEx Shipping; DHL Rates and DHL Shipping; and Endicia Shipping. The Product Total option uses the total price of the products in the package or shipment. The Product Total Less Discounts option takes into account the discounts that apply after the Order Subtotal but before Sales Tax (e.g. Customer Discounts, Coupon Discounts, Order Discounts, etc.), distributed in proportion to the product total (for orders with multiple shipments or packages).

Note: Insurance Value is known as "Declared Value" by UPS and FedEx, and "Asset Protection" by DHL.

Similarly, the new Customs Value field (Company/Site Options/Online Shipping Tools/Preferences) allows you to select which value is used by default when a customs value is specified for international shipments created via UPS Shipping, FedEx Shipping, DHL Shipping, and Endicia Shipping. The available options, Product Total and Product Total Less Discounts, are identical to those of the Insurance Value field.

Notes:

• For UPS Shipping, a customs value is only specified when a Commercial Invoice (CI) is created, based on the option on the same screen. The value of this option determines whether the Discount/Rebate line is specified on the CI, when applicable.
• For FedEx and Endicia Shipping, line items are normally specified on international labels, and the customs value specified must be greater than or equal to the sum of the line item prices. Thus, if the Product Total Less Discounts option is selected, applicable discounts are allocated to line items in proportion to their prices.

The new Articles feature may be used to publish customized content on the web. Articles are extremely free-form, and may be used to publish any information or content you wish to display.

The new Articles section in the Order Management System is available from the Main Menu. Users with an Access Level of Administrator, Editor, or Layout have full access; Access Levels of Power User or User have read-only access; other Access Levels have no access.

When creating an Article (Articles/New in the Order Management System), specify the Page Name as the primary identifier of the article throughout the Online Store and Order Management System. The File Name completes the article's URL. The full URL takes the form: http://www.nexternal.com/articles/AccountName/FileName.htm where FileName represents the File Name. If you are using a Domain Alias (Company/Site Options), the URL takes the form: http://DomainAlias/articles/FileName.htm.

The Page Title is the title of the page as read by the user's browser. The Page Title is placed within the TITLE tag in the article's HTML source code. The Content field becomes the body of the article, placed within the BODY tags of the HTML source code.

Additionally, there are several other features available for each Article, which may be used to enhance formatting and usability, and to optimize for search engines. Nexternal strongly recommends that you carefully review the about text (available via the question mark icon) for each field when creating or editing an Article.

The new Set Holidays button within Expected Shipping Time (Company/Site Options/Expected Shipping Time in the Order Management System) permits you to set the holiday schedule for your company, as well as for "other" shippers (i.e. not UPS, FedEx, DHL, or USPS). Clicking the button opens a popup window, in which you may define those holiday schedules.

The standard shippers (UPS, FedEx, DHL, and USPS) use predefined holiday schedules as follows. For your company and for other shippers, you may use any of those predefined schedules, or you may create a use a custom schedule.

UPS (applies to all UPS methods): New Year's Day, Memorial Day (Last Monday in May), the 4th of July, Labor Day (1st Monday in September), Thanksgiving (4th Thursday in November), the Day After Thanksgiving, Christmas, and New Year's Eve.

FedEx/DHL (applies to all FedEx methods except FedEx Home Delivery^®, and all DHL methods): New Year's Day, Memorial Day, the 4th of July, Labor Day, Thanksgiving, and Christmas.

FedEx Home Delivery: New Year's Day, Memorial Day, the Day After Memorial Day, the 4th of July, Labor Day, the Day After Labor Day, Thanksgiving, Christmas Eve, Christmas, and New Year's Eve.

USPS (applies to all USPS methods): New Year's Day, Martin Luther King Day (3rd Monday in January), Presidents' Day (3rd Monday in February), Memorial Day, the 4th of July, Labor Day, Columbus Day (2nd Monday in October), Thanksgiving, Veterans' Day (November 11), and Christmas.

If you choose to use a custom schedule, you may define up to 30 holidays. For each holiday, select a month from the first select box. You may then enter a specific day in that month in the text box just to the right, or you may leave the text box blank and select an ordinal and weekday from the appropriate select boxes (i.e. 3rd Wednesday).

The new Direct Checkout feature constitutes an innovative ordering system that provides the fastest possible checkout for a single product order. With Direct Checkout, the ordering process is streamlined, without sacrificing functionality, to a single page, broken down into 6 steps (Shopping Cart, Identification, Ship To Address, Confirm Order, Payment Information, and Bill To Address). Direct Checkout is ideal for use when consumers know exactly what they want.

Following are appropriate times to use Direct Checkout:

• Google AdWords (or other PPC ads) that are product specific.
• Your Search Engine Friendly Catalog.
• Comparison Shopping Sites (Shopping.com, Shopzilla, etc).
• Email Campaigns that merchandise and feature one product.
• At the end of an online video product demonstration.

For Direct Checkout to be available for a product, the Direct Checkout feature (Company/Site Options/Direct Checkout in the Order Management System) must be on; the Allow Direct Checkout option, available on the New/Edit Product screen, or via the Product Import (Products/Import), must be on; the Product Visibility must be All, BtoC, or Type (with the Default Customer Type included); and the Product Status must be Normal, Backordered, or Preordered. Direct Checkout is then available via the link http://ww.nexternal.com/AccountName/ProductPNDirect (or http://DomainAlias/ProductPNDirect if you have specified a Domain Alias at Company/Site Options), where PN represents the Product Number. You may also choose to use Direct Checkout links in the Search Engine Friendly Catalog and the Marketplace Exports (Products/Export) via the options found on their respective Preferences screens.

If you choose to use Direct Checkout (at Company/Site Options/Direct Checkout), the Online Store Link option includes a small link to the Online Store ("To shop for additional products in our store, please click here. Otherwise, please complete this form to place your order.") at the bottom of Step 1 (Shopping Cart). Clicking the link takes the customer to the main BtoC Online Store, with the Direct Checkout product already in the Shopping Cart. If this option is off, no link exists, by default, from Direct Checkout to the Online Store.

The Automatic Recognition option determines whether or not returning customers are automatically recognized, with the customer's E-Mail Address, Ship To Address, and Bill To Address prepopulated. (Saved Credit Cards are never available until the customer has fully logged in with a Password.) If this option is off, Direct Checkout makes no attempt to identify returning customers, and all customers are assumed to be new until they self-identify as returning and enter their E-Mail Address and Password.

The Override Select Affiliate option overrides the Select Affiliate preference found at Affiliates/Preferences. If this option is on, customers in Direct Checkout are never asked to select an affiliate, but may still become attached to an affiliate by clicking an Affiliate Link. If this option is off, customers may be prompted to select an affiliate in Direct Checkout, following the same rules that apply to the Online Store.

Notes:

• You may add custom text and HTML to the top of the Direct Checkout screen via the Direct Checkout Header (Layout/Main Layout). Additionally, if you specify a Legal Disclaimer (Company/Policies, Addenda, and Disclaimers), it appears just above the Submit Order button at the bottom of the Direct Checkout screen.
• In Direct Checkout, the Attribute Dependency field (on this screen) always behaves as though Available & Inventory were selected, if Inventory Control (on this screen) is on; or as though Available where selected if Inventory Control is off.
• The Required Product option (available on the product level) is incompatible with Direct Checkout, and thus is not enforced.

The new Include Totals field (Company/Site Options/Invoices and Packing Slips in the Order Management System) controls whether or not totals (i.e. dollar amounts) are included Packing Slips. Totals are always included, by definition, on Invoices; the Both option includes totals on Packing Slips as well.

Because Packing Slips refer to packages and shipments, and not necessarily entire orders, discounts and shipping rates are allocated, when appropriate, in proportion to the product totals, and are necessarily approximate. Discounts that apply after the Order Subtotal but before Sales Tax (e.g. Customer Discounts, Coupon Discounts, Order Discounts, etc.) are grouped together as the Discount Total. The distribution of discounts for the purpose of Sales Tax is controlled by the Discount Distribution field (Company/Sales Tax).

Note: If you are using the XE.com Currency Converter, you may choose to use foreign currencies on Invoices and Packing Slips, when appropriate, via the Currency in Invoices/Packing Slips option at Company/Compatible Software/XE.com Currency Converter/Preferences.

The new Power User Access Level provides an intermediate level of access between Editor and User. Power Users have write access to Orders and Customers only. Power Users have read-only access to all other sections with the exceptions of Dashboard and Account, to which they have no access. Access to reports is limited to those Order and Product reports that do not sum order, sales, revenue, or other totals.

Access Levels are assigned when creating and editing users in the Order Management System. Administrator access is required to create a user, or to change an existing user's Access Level.

The new WYSIWYG (What You See Is What You Get) Editor option (Company/Boolean Options in the Order Management System) allows you to create formatted content without detailed knowledge of HTML. If the option is on, the WYSIWYG Editor will replace text area fields in the Order Management System in which formatted content is permitted. The WYSIWYG Editor resembles a basic word processor, and displays the information as it will appear on your site. Features of the WYSIWYG Editor include text and paragraph formatting, table design, and source code editing.

Tip: Users who are familiar with HTML may use the edit/preview source code icon in the WYSIWYG Editor to add HTML tags directly to enhance formatting. Users unfamiliar with HTML are discouraged from attempting to do so, as improper HTML may produce unintended results.

Note: The WYSIWYG Editor is supported by IE5.5+ for Windows, Safari 2+ for Mac, Netscape 7.1+, and Firefox 0.7+.

With the new Armed Forces Custom Form field for Endicia Shipping (Company/Compatible Software/Online Shipping Tools/Preferences in the Order Management System), you may now optionally choose to include a USPS customs form, either Form 2976 or Form 2976A, for shipments to U.S. Armed Forces addresses.

Notes:

When using Online Shipping Tools for obtaining real time shipping rates and creating shipping labels, you may now specify packaging types. Default values may be specified via the "packaging ..." link when entering package dimensions on Page 2 of the Online Shipping Tools Preferences screen (Company/Compatible Software/Online Shipping Tools/Preferences in the Order Management System). The available packaging types vary by shipper and include letter envelopes, tubes, paks, flat rate boxes, etc. Please consult the shippers' documentation for more information on each packaging type.

Note: The selected packaging types are used only when they apply. For example, the UPS 10kg Box applies only to international shipments.

For products that use an Individual Shipping Package, you may specify packaging types in the Product Overrides section when creating or editing a product, thus overriding the default value. Packaging Types for products that use Individual Shipping Packages are also available via the Product Import (Products/Import).

When creating labels via UPS Shipping, FedEx Shipping, DHL Shipping, and Endicia Shipping via the Shipping Labels button on the Order Detail screen, you may also override the default packaging type by selecting "Customize shipping options".

From Dashboard/Order and Customer Status/U.S. Sales Map in the Order Management System, you may now break down sales within a state by county. To do so, click on a state on the map, or on the list of states on the right. Sales values shown reflect the Ship To Addresses of orders placed within the date range specified at the top of the section. The values reflected on the map are listed to the right, in descending order by revenue.

Note: Revenue values on the U.S. Sales Map reflect Extended Price values.

The new Customer Change Notification option (Company/Boolean Options in the Order Management System) controls whether or not e-mails are sent automatically to the Primary Contact (Company/General Information) and any Secondary Contacts as defined at the User level when customers make changes to their profiles in the Online Store. If this option is on, notification e-mails are sent once per hour, detailing all changes made by customers in the preceding hour.

Customer Change Notification can be useful if you also maintain customer profiles external to the Order Management System, and wish to be notified of customer-initiated changes to synchronize your records. Changes to names, addresses, e-mail addresses, saved credit cards, etc. are included in the notification e-mails. Changes that are not directly relevant to orders, such as to the Password or Password Hint, are not included.

Note: The notification e-mails include only changes made by customers in the Online Store, and do not include changes made when placing and editing orders in the Order Management System.

If you create an Image Gallery and one or more attributes for a product, you may associate each gallery image with an option of the first attribute. Thus, when a customer changes the Gallery Main Image on the Product Detail screen in the Online Store, the selected option of the first attribute changes accordingly, and vice versa. This association may be defined when creating or editing a product in the Order Management System, when attribute options are defined.

Tip: If you create Image Gallery/attribute option associations, take care to coordinate the order of the Gallery Images with the order of the attribute options, and to coordinate the default Gallery Image with the default SKU, so that the Gallery Images and attribute options are in the same order on the Product Detail screen in the Online Store, and that the defaults correspond.

Example: http://store.firstfairway.com/Product59

If you are using an Age Verification Tool (Company/Compatible Software in the Order Management System), you may now manually set the status of the age verification flag when creating or editing a customer in the Order Management System, or via the Customer Import (Customers/Import). This can be useful if you have verified a customer's age independent of your Age Verification Tool.

When present, the age verification flag icon appears adjacent to the customer's name on the Order List, Order Detail, Customer List, and Customer Detail screens in the Order Management System. A green flag indicates that the customer has been confirmed to be of age, a yellow flag indicates uncertainty, and a red flag indicates that the customer is not of age. Placing the mouse pointer over the flag icon produces a tool tip with more information.

The new Use Search Message option (Layout/Main Layout in the Order Management System) controls whether a message detailing the search that was performed and the number of results returned is displayed near the top of the Product Detail screen (just above the Navigation Thread, if in use) in the Online Store. The message displays using the Small Text Size (Layout/General Layout), and takes the form "You have searched for wedge. 2 products were found."

Note: If you are using the Persistent Product Template (Layout/General Layout), the Search Message displays in the Persistent Product Frame.

The Order and Line Item Searches in the Order Management System (Orders/Search) have been enhanced to allow searching on additional fields. Within the Order Search, you may now search on Ship From Address. Within the Line Item Search, you may now search on Vendor and Tracking Number.

The new Default Screen field, available when creating or editing a user in the Order Management System, controls the screen to which the user is taken when he/she first logs in to the Order Management System. If a screen is selected that has both a list and detail screen (Orders, for example), the list screen applies, exactly as is the item where selected from the Main Menu.

If you are using Preferred Delivery Date (Company/Site Options/Expected Shipping Time in the Order Management System), the new Preference Requirement option allows you to choose whether or not to require customers to select a preferred date, when available; if you choose to make the preferred date optional, the No Preference Label is used to label the option in the Preferred Delivery Date select box to indicate the lack of a preference. The new Hide Expected Delivery option removes the Expected Delivery Date from the Shipping Options select box to prevent confusion between the Expected Delivery Date and the Preferred Delivery Date.

The new Dashboard, available from the Main Menu in the Order Management System, replaces the Statistics section to display charts regarding sales, revenues, quantities sold, order and customer statuses, and store activity statistics. The Dashboard is restricted to users with Administrator or Editor access.

The Target Revenue charts show your sales progress and determine whether you are on target to reach your designated Revenue Goal. The Date Range and Revenue Goal are set at the top of the section; the Revenue Goal is set in $1000 (k) increments.

The Projected Progress Gauge indicates if you are on target to reach your Goal Revenue. The gauge ends at your Revenue Goal and the needle points to your Current Revenue. The Targeted Revenue value indicates the revenue necessary to date to be on target to meet the Revenue Goal. The Targeted Revenue separates the gauge into two sections. If the needle is in the green section, you are on track to meet your goal, while a needle in the red means you are not. The Projected Revenue value indicates the revenue expected at the end of the Date Range.

The Periodic Progress Chart breaks down revenue (represented by an orange line) and product quantity sold (represented by blue bars) by month or day, as set by the Date Range. The Total Revenue and Total Quantity values displayed at the top of the chart are are the sums of the values displayed within the chart. Positioning the mouse pointer over a chart element gives the appropriate revenue or quantity value for that element. If the chart shows revenue and quantity values by month, you may click on a chart element for a month to show a breakdown of the days of that month.

Notes:

The Sales Chart section shows revenue and product quantity sold by category and date range selected. The information can be grouped either by date or by category/product. In the chart, revenue is represented by an orange line, and quantity by blue bars. By clicking on the line or bar graph, you can view statistics on a particular date, category, or product; the chart settings also change accordingly.

Notes:

The Order and Customer Status charts and tables display information relating to order processing, sales distribution, and marketing.

The Order Line Item Status pie chart displays a breakdown of Line Item Status for orders placed within the date range selected at the top of the section.

The Purchasing Customer Profile pie chart displays a breakdown of the customers (repeat buyers vs. first time buyers) who placed the orders within the date range selected at the top of the section.

The Top Customers and Top Products charts list your top customers and products by revenue and by number of orders (for customers) or by quantity sold (for products) within the date range selected at the top of the section. You may change the criterium by which top customers and products are determined by clicking the appropriate column heading. You may also change the number of customers and products included in the tables (up to a maximum of 100) by adjusting the values at the top of the section.

Notes:

The U.S. Sales Map gives a visual breakdown of sales by state, based on the Ship To Addresses of orders placed within the date range selected at the top of the section. The values reflected on the map are listed to the right, in descending order by revenue.

Note: Revenue values in the U.S. Sales Map reflect Extended Price values.

The Activity Statistics chart and tables display details of customer activity in your Online Store over a specified date range. When the store is selected as the Current Category, or a category that contains subcategories is selected, the chart and tables display views and orders for the constituent categories or subcategories. You may drill down to a lower level by clicking a bar on the chart corresponding to the desired category, or the appropriate link in the Category/Subcategory Analysis table. When a bottom level category is selected, the chart and tables display views, add to carts, and orders for the products in the category.

The tables in the Activity Statistics section also display ratios useful for assessing the popularity of products and categories in your Online Store. For categories and subcategories, orders per view, views per day, and orders per day are given. For products, the additional metrics add to carts per day, add to carts per view, and orders per add to cart are given.

Notes:

The Search Statistics chart and table display the most popular terms used in keyword searches in either of your Online Stores (BtoC or BtoB, as specified) over a specified date range. The chart and table also display the current number of products that match each search. You may click on a bar on the chart, or a link in the table, to show which products match the selected search term.

Note: Data for Search Statistics is retained for 2 months. The data includes only activity performed in the Online Store, and does not include activity related to placing and editing orders in the Order Management System.

Tip: If you see common misspellings in your search terms, you may want to add those misspelled words to the Search Keywords of appropriate products.

If you are using a Domain Alias (Company/Site Options in the Order Management System), you may now link to your BtoC Online Store via the URL http://DomainAlias (e.g. http://store.firstfairway.com). Similarly, the Domain Alias may be used in Product Links, Category Links, Coupon Links, Gift Certificate Links, and Affiliate Links, as given on their respective detail screens in the Order Management System. However, existing links using the www.nexternal.com domain continue to be supported.

Furthermore, if you are not using a Domain Alias, you may now choose whether to have your BtoC Online Store always use the secure protocol (https), or only after checkout, as with the use of a Domain Alias. Nexternal recommends using the Secure After Checkout option unless you have a compelling reason to use the Always Secure option.

In the BtoB Store, the Domain Alias does not apply. Thus it is not possible to use the Domain Alias in links to the BtoB Store. Likewise, if the customer enters the BtoC Store via Customer Integration (Customers/Integration), the Domain Alias should not be used.

Tip: Once you begin using the Domain Alias in links to your Online Store, it is strongly recommended that you not change the Domain Alias, as doing so will render those links inoperable.

If you wish to display more than one view of a product, you may now create an Image Gallery containing multiple Main Images. For each Main Image included in the gallery, you must also add a Mini-Thumbnail. The Mini-Thumbnails display in a row below the displayed Main Image. Positioning the mouse pointer over a Mini-Thumbnail changes the displayed Main Image to that corresponding to the Mini-Thumbnail; clicking the Mini-Thumbnail retains that Main Image as the displayed image when the mouse pointer moves off of the Mini-Thumbnail.

If you wish to create an Image Gallery, enter the number of Gallery Images on New/Edit Product (Page 1) in the Order Management System. On that screen, you may also choose to use the Image Gallery for the Large Image. On New/Edit Product (Page 2), you may upload or write-in the Mini-Thumbnails and Main Images.

Notes:

One Gallery Image must be designated as the default. The default Main Image is the one displayed when a customer first accesses the Product Detail screen in the Online Store. The Default Main Image is also used in Tell a Friend E-Mails, and in other locations where a single Product Main Image must be defined, such as the Search Engine Friendly Catalog and the Marketplace Exports (Products/Export).

If you are using the gallery for the Product Large Image as well, you may optionally upload or write-in a Large Image for each image in gallery. Clicking the Large Image Link (or the Main Image) on the Product Detail screen in the Online Store then displays, in a popup window, the Large Image corresponding to the displayed Main Image. Click here to see an example of a product using the image gallery.

The new Domain Alias field allows you to create an alias domain name that appears in the browser's address field when a customer is navigating products and categories in your BtoC Online Store. Once the customer reaches the Login screen, it is necessary to use secure protocol (https) on a nexternal.com domain, and the secure protocol and nexternal.com domain persist for the remainder of the shopping session.

If you wish to create a Domain Alias, you must first create a CNAME (alias) DNS record with a target of www.nexternal.com for the domain to be used, then enter that domain name at Company/Site Options in the Order Management System. A proper Domain Alias is of the form store.firstfairway.com (not http://store.firstfairway.com).

In the BtoB Store, the Domain Alias does not apply, as the Login screen is the first screen displayed, and thus it is necessary to use secure protocol and a nexternal.com domain from the beginning. Likewise, if the customer enters the BtoC Store via a successful Customer Integration (Customers/Integration), secure protocol and a nexternal.com domain are used from the beginning, as the customer has already logged in.

Note: The Domain Alias feature is intended only for users with the proper expertise to create a CNAME DNS record. Improper use of the Domain Alias will render your Online Store inoperable.

In the new Customs Signer field for Endicia Shipping (Company/Compatible Software/Online Shipping Tools/Preferences in the Order Management System), enter the name of the person signing the customs forms created with Endicia international labels. The signature is regarded as a guarantee that the information provided on the label(s) is correct and that the package does not contain any dangerous substance or article(s) prohibited by postal regulation. This field is required for Endicia international shipments.

Note: The Customs Signer may be overridden for individual shipments when initiated via the Shipping Labels button on the Order Detail screen.

In the Order Management System, when creating and editing products, categories, and coupons, and setting up gift certificates, you may add images either by uploading them from your computer's file system, or you may now write-in names of a preexisting images from your images directory. The Write-In/Upload link toggles between the two methods of images specification. If you choose to use the write-in method, once an image is specified, the camera icon () appears if the image exists; positioning the mouse pointer over the icon shows a preview of the image. You may view a complete list of available preexisting images at Products/Images or Categories/Images.

Notes:

The DocType Declaration field allows you to add a DocType Declaration to your Online Store. If you choose to use a DocType, you may further choose whether to include the declaration in only the top level file (i.e. the file that contains the frames the compose the Online Store, and the Bordering HTML); in all files; or in all files except the Shopping Cart and Persistent Product or Persistent Category (if in use).

The DocType Declaration is an advanced feature that should be used only by experienced programmers with a deep understanding of DocTypes and their impact. Improper use of the DocType Declaration can have severe negative consequences, including rendering your Online Store inoperative. If you choose to use a DocType, it is strongly recommended that you thoroughly test your Online Store for any adverse impact.

Note: The DocType Declaration is used in the Online Store only, and is not used when orders are created and edited from within the Order Management System.

If you are using Preferred Delivery (Company/Site Options/Expected Shipping Time in the Order Management System), the new Saturday Delivery field allows you to offer Saturday Delivery on the non-USPS shipping methods for which Saturday Delivery is an option (UPS 2^nd Day Air^®, UPS Next Day Air Early A.M.^®, UPS Next Day Air^®, UPS Worldwide Express ^SM, UPS Worldwide Express Plus ^SM, FedEx 2Day^®, FedEx Priority Overnight^®, and DHL Next Day 12:00 pm; Saturday Delivery is always an option for USPS shipping methods.) You may further choose whether to make Saturday Delivery optional or required; "required", in this context, means that when Saturday Delivery is available, a customer may not select the following Monday, for this would necessitate a Preferred Ship Date on which Saturday Delivery is an option, but is not used; "optional" would allow Monday to be selected, provided that it is a business day. When Saturday Delivery is used in conjunction with Real Time Rates, available from Edit Shipping (Page 3 or Page 7, depending on configuration, accessed via Company/Shipping), the surcharge associated with Saturday Delivery is presented to the customer, and charged if Saturday is selected as the Preferred Delivery Date.

The new Include Bulk Order Name in Order E-Mails option (Orders/Bulk Order in the Order Management System) allows you to choose whether or not to include the Order Name in Bulk Order-related e-mails (i.e. Order Confirmation E-Mail, Shipped E-Mail) sent to each customer.

Also, the Previous Bulk Orders table, accessible via the View/Edit Previous Bulk Orders link, now allows you to change the status of the new option for previous Bulk Orders, and to edit Bulk Order Names.

If you are using Expected Shipping Time (Company/Site Options), you now have several new enhancements available:

You may select as your Available Shipping Days those weekdays on which you will ship.

When entering an Expected Shipping Days value, you may now select whether calendar days, business days (i.e. non-holiday weekdays) or shipping days (i.e. those non-holiday weekdays selected as Available Shipping Days) apply. Provided that the order is placed before the Cutoff Time and on a business or shipping day (if selected), the product is expected to ship the entered number of calendar/business/shipping days forward of the current date. If the order is placed on a non-business/shipping day (if selected), or after the Cutoff Time, the Expected Shipping Date is the number of Expected Shipping Days forward of the next calendar/business/shipping day.

Note: If calendar or business days are used as the Expected Shipping Days and a derived Expected Ship Date thus falls on a day that is not an Available Shipping Day, the next Available Shipping Day is used.

The new Expected Delivery Label is used to label Expected Delivery Dates, when available, in the Online Store.

The new Favorites Icon, or Favicon, (Layout/General Layout in the Order Management System) provides a means to display your logo or some other small graphic on the Address bar and Bookmarks (or Favorites) menu on most browsers. A favorites icon should be a 16 x 16 pixel image in the .ico format. If you specify a Favorites Icon, it is used in both the Online Store and Order Management System.

If you are using Expected Shipping Time (Company/Site Options/Expected Shipping Time in the Order Management System), the new Preferred Delivery Date option allows customers to choose their delivery date, if the conditions (a) an Expected Ship Date is available, (b) the Expected Ship Day is within the Maximum Days Forward of the present date, and (c) a Time in Transit estimation is available. If available, a customer may choose a Preferred Delivery Date, such that the Preferred Ship Date is within the Maximum Days Forward of the present date, from a select box on the Invoice (final checkout) screen. If the Cart Calculator option (Company/Boolean Options) is on, a customer may also choose a Preferred Delivery Date from within the Cart Calculator.

If you are using Preferred Delivery Date, the Preferred Delivery Label is the label by which the Preferred Delivery Date is presented. Customers are not required to select a preferred date, thus the No Preference Label is used to label the option in the Preferred Delivery Date select box to indicate the lack of a preference. The optional Explanation Text may be accessed by clicking a link (the Explanation Link) located just below the Preferred Delivery Label. The Explanation Text is best used to provide an appropriate disclaimer that while a reasonable effort will be made to meet the Preferred Delivery Date, it cannot be guaranteed.

In the Order Management System, Preferred Delivery Dates and Preferred Ship Dates are denoted via truck icons on the Order List and Detail screens. A green truck denotes a shipment that should ship today to meet the Preferred Delivery Date. A red truck denotes future shipping, while a yellow truck denotes an overdue shipment. A transparent truck , used only on the Order Detail screen, indicates that a shipment with a Preferred Delivery Date has been shipped.

Also in the Order Management System, the "View Outstanding" link at the top of the Order List screen is replaced by a select box by which you may choose to view all orders, outstanding orders, today orders (i.e. those with a Preferred Ship Date of today, or an overdue ship date), and non-future orders (i.e. all outstanding orders other than those with a Preferred Ship Date in the future). Furthermore, when performing Batch Processing (Orders/Batch Process), you may choose to filter out those shipments that have a future Preferred Ship Date; you may apply the same filtering on many of the available Order Reports (Orders/Report) and Vendor Reports (Vendors/Report).

Notes: