Prostores

This is just a quick note of commendation and referral for you and Nexternal. We have been with you long enough now to notice the differences of your system as compared to Prostores, who we were with for 5 years. What we noticed from ProStores in concise short and sweet language; "Well it doesn't do that, so we must do ..... this". What we have noticed from Nexternal in the same short and sweet talk; "Wow, it'll do this and that for us?” I can't thank you enough for a great ecommerce solution that will enable us to grow into the future. I can't tell you the appreciation we have to be able to speak/email a single representative "a go to person" instead of being passed around the block to every single employee. You guys are setup right and I hope nothing ever changes but your growth and profits.

It took no time at all for us to begin to receive positive and encouraging comments about our checkout process. Comments about everything from the visual appeal of our new shopping cart to the ease of completing the checkout process. From our perspective as the retailers, I have really enjoyed the functionality of the shopping cart and seemingly endless marketing possibilities of it. Thank you for such as refreshing concept in E-commerce shopping carts.

Our Customer Service Representative has been extremely responsive, as well as, a tremendous help in assisting us through the difficult task of transitioning our entire product catalog. I am absolutely in love with the concept that I can call my assigned Customer Service Representative and speak with the same person each and every time without having to explain any ongoing situations or details. It is terrific to have that one point of contact and not have to attempt to navigate our way through an entire customer service department every time we have a question or request.

We have had a 25 - 30% increase in completed orders. From initial data, it seems that we have a far greater conversion rate than we did with our previous shopping cart provider.