MIVA Merchant
vs. Nexternal"The feedback so far has been that our new Nexternal store is much easier to navigate through than our old Miva Merchant one. "
Pat Baker, SaratogaSupplements.com
| Criteria | Nexternal | MIVA Merchant |
| Setup | Turnkey. | Technical. |
| Customer Service | Yes. Dedicated Account Manager. Unlimited support. | Yes. Phone support available. |
| Software Updates | Automatic and frequent. | Merchant must download and install. |
| Load Balancing | Yes. | No, software sits on a single server. |
| Search Engine Friendly Catalog | Included. | Add on module. |
| Comparison Shopping Marketplace Feeds | Generated and uploaded automatically every day. | Add on module, no auto feed. |
| Direct Checkout | Yes. | No. |
| Create Shipping Labels | Yes. Create UPS, FedEx, USPS, or DHL Labels from Order Management System. | Not available within MIVA Merchant Application. |
| Integration Capabilities | Nexternal offers an XML Toolset for real-time data integration. | MIVA Merchant does not offer XML Tools. |
| Always On Screen Shopping Cart | Yes | No. |
| Multiple Ship To | Customers can place one orders and ship items to multiple locations | MIVA Merchant does not support multiple ship to locations. |
| Graphical Dashboard | Yes. | No. |
| Hacker Safe / Scan Alert | Included with shopping cart | Not included. |
| Security Certificate | Included. | Not included. |
| Bulk Email Wizard | Included. | Extra service |
| QuickBooks Integration | Included. | Add on module. |
| Reliability | Nexternal hosts and maintains the application with 24/7 monitoring | MIVA Merchant is hosted by a third party. Reliability varies. |
| Product Pricing by Customer Type | Included | Included. |
MIVA Merchant is a Trademark of MIVA Merchant.
This comparison is produced and hosted by Nexternal Solutions.
The Miva Merchant comparison information on this page was believed to be correct as of 8/11/2009. Information was collected from Miva Merchant's website (www.mivamerchant.com) in order to compare it to Nexternal's shopping cart application. To report an error or discrepancy, please email
"Nexternal has, hands down, the best backend interface for retail processing that we had looked at."
Dagan Rose-Stockwell
Peter Michael Winery
Calistoga, CA

