1) Expert Customer Support - When you have your own account manager, the days of calling and waiting on hold are done.
2) Branding - We customize the online store to fit with your brand - no templates here!
3) Reliability - Nexternal has an amazing track record for uptime.
...and then, of course, there are the other benefits:
| Nexternal | BigCommerce | |
Dedicated Account Manager Watch the Video  |
Dedicated eCommerce Account Manager with an average of 8 years of eCommerce experience. Free unlimited support. | No. Phone, chat, and email support available (not dedicated) |
Store Design Flexibility Watch the Video |
Very flexible. | Template Oriented. |
Drop Ship Feature Watch the Video |
Yes. | Requires 3rd party App(s) ($$) |
Create Shipping Labels? Watch the Video |
Yes. Shipping label creation and tracking with all major carriers. | Requires 3rd party App(s) ($$) |
Always Onscreen Shopping Cart Watch the Video |
Yes. | No. |
Amazon Marketplace Integration Watch the Video |
Yes. Sell products on Amazon.com. Automatically pull orders into Nexternal. | Requires 3rd party App(s) ($$) |
Uses Rich Snippets on Product Pages for SEO Watch the Video |
Yes. Conforms with Schema.org Product format. | Yes. |
Turnkey Salesforce.com Integration Watch the Video |
Yes. | Requires 3rd party App(s) ($$) |
Preferred Delivery Date Watch the Video |
Yes. | No. |
Supports Multiple In Store Pickup Locations Watch the Video |
Yes. | Work around to create "In Store Pickup" shipping method. |
| Subscription Management (Recurring Orders)  Watch the Video
|
Yes. | No. |
Single Database iPad Point of Sale (POS)) |
Yes, using our TrueCommerce Engage ($) app | Not yet available. |
| Loyalty Program | Yes. Native to online store and mobile point-of-sale system ($). | Third Party App ($). |
| Turn Key Order Integration with Leading ERP and Accounting Systems | Yes, using TrueCommerce Connect ($) | Integrates with Xero. |
| Quote Generation and Activation | Yes. | No. |
| Multi-Warehousing & Directed Fulfillment | Yes. Track inventory at mulitple locations. Intelligently determine best ship-from location. ($) | Not Available. |
| Dashboard Plus for iPhone/iPad | Yes. | iOS Dashboard available. |
| Supports Complex, Multiple Shipping Table Configurations | Yes. | No. |
| Google Product Search | Automated Daily Feed. | Only available on gold and platinum plans. |
| Integrated Affiliate Tracking System | Yes. | No. |
| QuickBooks Integration | Yes. | Requires 3rd party App(s) ($$) |
| Back In Stock Notifications | Yes. Automatically emails customer when backordered products are instock. | No. |
| Vendor Management | Yes. | No. |
| Support for Individual Package Shipping | Yes. Allows for accurate rate quoting. | No. Rate quotes can be off. |
| Tell-A-Friend Feature | Yes. Customers can email product information to friends. | No. |
| Customer Questions Management | Yes. Answer and post customer questions in online store. | No. |
| Inventory Kits | Yes. | Requires 3rd party App(s) ($$) |
| Direct Checkout | Yes. | No. |
| Automated Marketplace Exports | Yes. | Only available on gold and platinum plans. |
| Unlimited User Accounts | Yes. | No. |
| Storage Limits | None. | Yes. 3 GB limit for silver plan |
This comparison is produced and hosted by Nexternal.
Information was collected from the BigCommerce website (www.bigcommerce.com) in order to compare it to Nexternal's eCommerce platform. To report an error or discrepancy, please email .