Nexternal vs.


Nexternal Overview
1 minute 49 seconds

“When using Volusion, our support issues always need to be escalated to the next person which meant we often didn't hear back the same day. The UPS and FedEx interface was archaic with no flexibility and we continuously had issues with QuickBooks. Now that we are on Nexternal with a dedicated account manager, everything is blue skies! ”

Richard Condon - Safety Depot

Following are 3 reasons merchants upgrade to Nexternal from Volusion:

1) Reliability - Nexternal has an amazing track record for uptime.

2) Expert Customer Support - When you have your own account manager, the days of calling and waiting on hold are done.

3) Branding - We customize the online store to fit with your brand - no templates here!

...and then, of course, there are the other benefits:

Nexternal Volusion
Bandwidth Unlimited. No additional charge for high bandwidth consumption. Limited depending upon plan. Merchants charged extra when limit is exceeded.
Site Sync

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Site Sync performed by Nexternal Design Engineer During Setup. Merchant can choose template, or pay extra for custom design.
Always Onscreen Shopping Cart

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Yes. No.
Loyalty Program Yes. Native to online store and mobile point-of-sale system ($). Available in Pro and Premium Package. Online store only.
Uses Rich Snippets on Product Pages for SEO

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Yes. Conforms with Product format. No.
Product Image Zoom

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Yes. The zoom works well on both traditional and tablet computers. Works well on traditional computers, but not on an iPad.
Create Shipping Labels?

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Yes. Create UPS, FedEx, or USPS Labels from Order Management System. Can Create USPS and FedEx Labels. UPS integration via WorldShip.
Turnkey Integration

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Yes. ($) No.
Dedicated Account Manager

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Dedicated eCommerce Account Manager with an average of 8 years of eCommerce experience. Free unlimited support. Dedicated Ecommerce Consultant. Free unlimited support.
Mobile Commerce

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Yes. Mobile Friendly Catalog & Checkout. Mobile Friendly Catalog, but Checkout Screens are not mobile friendly.
MailChimp Integration

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Yes. No.
Supports Multiple In Store Pickup Locations

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Yes. No.
Amazon Marketplace Integration

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Yes. Sell products on Automatically pull orders into Nexternal. Yes, gold level plan or higher.
Subscription Management
(Recurring Orders)

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Yes. Recurring Orders. Yes. Only Subscription Billing.
Single Database iPad Point of Sale (POS))
Yes, using ourTrueCommerce Engage ($) app No.
Quote Generation and Activation Yes. No.
Turn Key Order Integration with Leading ERP and Accounting Systems Yes, using TrueCommerce Connect ($) No.
Multi-Warehousing & Directed Fulfillment Yes. Track inventory at mulitple locations. Intelligently determine best ship-from location. ($) Not Available.
Dashboard Plus for iPhone/iPad Yes. iOS Dashboard app not available from Volusion.
Single Click Reorder Yes. No.
Currency Converter Currency rates are updated automatically every night. Currency rates must be updated by merchant manually.
Sales Tax Nexternal tax tables are updated automatically monthly. Also integrated with Avalara. Tax rates must be entered by Merchant.
Dynamic Cart Messaging Yes. Message in shopping cart can change based on price or number of items to encourage upsell. No.
Direct Checkout Yes. No.
Query Customers Based On Order History Yes, you may create customer lists based on order history and export or email those lists. No.
Support for FedEx® SmartPost Yes, Rates and Labels. No.
Google Merchant Center Feed Yes, Nexternal automatically FTPs a Google Merchant Center file daily. The Google Merchant Center File can be created, but must manually be sumitted by merchant.
Suggestive Search Yes. Nexternal's software can display product names as consumer enters search terms. No.
USPS Labels with Postage Yes, Nexternal has integrated with Endicia's web services. Merchants must export and import data to Endicia.
Coupon Codes Passed in URL Yes, Nexternal makes it easy for consumers to activate coupons via special links. Consumers must enter coupon codes.
Product Names wrapped in H1 tags Yes, this is great for SEO. No.
Customer Types Unlimited. Price products, control visibility, allocate products and specify billing options by type. Limited to 5. Price Product by Customer Type.
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Volusion is a Trademark of Volusion, Inc.

This comparison is produced and hosted by Nexternal.

Information was collected from Volusion's website ( in order to compare it to Nexternal's eCommerce application. To report an error or discrepancy, please email .